Secure remote monitoring client with SCCM ?


I'd like to know if the latest edition of SCCM 2012 R2 support remote assistance and access for the client workstation like vnc ?

Because I'm thinking to replace VNC with the buildin feature that the SCCM can have if any.

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Senior IT System EngineerIT ProfessionalAsked:
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Robin CMSenior Security and Infrastructure EngineerCommented:
Robin CMSenior Security and Infrastructure EngineerCommented:
I'd also like to add that TeamViewer is a great product for remote control/collaborative working, but if you've already got SCCM you might as well use that.
Senior IT System EngineerIT ProfessionalAuthor Commented:
Hi RobinCM,

No I do not have SCCM but would love to investigate if the remote assistance can be used as builtin feature that is secure and better than VNC to assist my client workstations & Tablet.

is it part ofthe standard SCCM install and can be remotely deployed ?
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Muhammad MullaSystems AdministratorCommented:
Yes, it is part of the SCCM install and can be enabled from client settings.
Senior IT System EngineerIT ProfessionalAuthor Commented:
So compare with VNC is it similar or different concept ?
Robin CMSenior Security and Infrastructure EngineerCommented:
It is far more integrated than VNC, and you'll get much better performance.
If you only want remote assistance then do check out TeamViewer or even the built-in Windows Remote Assistance
Deploying SCCM just for this one feature is massive overkill.
Senior IT System EngineerIT ProfessionalAuthor Commented:
Ah I see, so in my case yes I also need other feature that SCCM can offer.

But for the remote computer preparations, do I need to perform mass deploy of the SCCM remote assistance/Access utility ?

VNC is not secure and not auditable hence my manager ask me to investigate something else more secure and reliable for tablet PC and workstations in remote offices.
Senior IT System EngineerIT ProfessionalAuthor Commented:
ok, one last thing to ask:

Does SCCM remote administration can works when the user is working remotely in overseas with internet conenction only ?

Can I still assist the user without having to use Team Viewer personal edition ?
Muhammad MullaSystems AdministratorCommented:

SCCM remote control can be controlled by Roles Based Administration that is used for assigning user rights on Config Manager.

Team Viewer doesn't really have anything to do with Config Manager. What is the question here? In an enterprise environment you would normally use a VPN of some sort. Maybe have a look at Microsoft Direct Access.

The Config Manager Client that is deployed to your clients should allow the remote control. There is no separate remote control client as far as I remember.
Robin CMSenior Security and Infrastructure EngineerCommented:
SCCM needs network connectivity between you and the client. If you're going over the internet there will probably be firewalls in between you and the remote site, which will probably block this network connectivity. The easiest way around this is with some kind of VPN, there are lots of options.

If you just want to assist the remote user by viewing/controlling their screen, TeamViewer will allow you to do this without needing any VPN stuff. If you want to use TeamViewer, maybe for its ease of use and simplicity in setting up, then you can either use the free version, or pay for an account if you're using it commercially.

SCCM and TeamViewer and VNC are not the same thing in any way, but they share some functionality in terms of being able to remotely view & control a remote desktop. You need to choose which you want based on what you want to achieve.

If you need other features that SCCM provides then it might be that is the right option for you. SCCM requires you to deploy a client onto machines you wish to manage.
Everything you need to know about SCCM can be found here:
It is a complex product, and you need to plan your install carefully.

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Senior IT System EngineerIT ProfessionalAuthor Commented:
Thanks !
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