Internet Has Gotten Very Slow

I just took on a new customer and their internet speed is awful. They recently had century Link install a new modem because of this and it may now be worse. I've  attached a pic of a tracert that I ran from the server. We hit the gateway in 1 MS then we slow down to 200 and 300 MS on each hop. Our DNS looks right. Tracert.png This is a Century Link issue Correct?
genusysAsked:
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Scott CSenior EngineerCommented:
If they put in a different modem and it got worse, then yes, it is their problem.

They need to come out and do testing from the modem out.  If it's still slow it's all on them.

And from that screenshot it looks like the issue is with them.

Do you have a tracert before the modem swap out?
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Wayne88Commented:
Whenever you're troubleshooting internet connection speed you need to pinpoint the problem to see if it's an internal or external issue.  Can you test directly on the demarc point and see if traceroute still return poor performance?

The demarc point is where your internet service line come in before it touch your main router/firewall.  If the speed is fine at this point then the problem is internal.

If you're not sure, call your ISP and have them send a guy out to test it.  Depending on the kind of internet service you have, they may be able to test it remotely (they can ping your modem from their end).  Give them a call and ask them if they can put a monitor on your link.  They should be able to give you the speed performance report.
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genusysAuthor Commented:
I will do so.
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