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HELP! Trying to do a System Image Restore to new drives in my PowerEdge server but the system restore does not see my USB 3.0 drive

I know it's not the external passport drive...I have 2 with good images that are read-able but the system recovery is not seeing it - scan disks goes on forever. I think it's because the PowerEdge T610 does not have 3.0 USB driver at this point. Tried installing some USB 3.0 drivers which said they installed but I don't think I have the right one...or it's something else...I'm in a bind and need this server up today! Can anybody help?

Wayne88

Use the following drivers then in Windows imaging, select the 2 appropriate *.inf files in the load driver option. See attached.

Make sure the hard drive is not in power saving mode. If so, unplug then replug to "wake" it up.
Untitled.jpg

Trenton Knew

dumb question... Have you tried plugging the drive into a 2.0 only port?

Dawn Spiegl

ASKER

I'm sorry, I have looked during 'Load Drivers' on my Windows 2008 R2 CD that is running the system recovery but do not find these nus*.inf files - is that where they should be?

Wayne88

Hi DSpiegl, you can download and grab the files here: http://forums.afterdawn.com/threads/when-recovering-win7-system-image-from-a-usb-3-drive.743523/

"The file is named 8ay208ww.exe and is 6.8MB
Run the .exe and copy the files to a new folder - but do not install them.
The required files are located in here: Files > x64"

Dawn Spiegl

ASKER

Where on that server? Just searched my other Windows 2008 Server and they are not found

Wayne88

DSpiegl, download from Lenovo: http://support.lenovo.com/us/en/downloads/ds015025

"The file is named 8ay208ww.exe and is 6.8MB
Run the .exe and copy the files to a new folder - but do not install them.
The required files are located in here: Files > x64
Listed are the USB-3 driver files which are required to be available before the image is detected on the drive:"

nusb3hub.inf
nusb3xhc.inf

Dawn Spiegl

ASKER

Ok, I got them out of that exe and put them on my external flash drive and 'Add Drivers' and it says 'Installation has failed'! Tried restarting and doing it again but same result...

Dawn Spiegl

ASKER

As a matter of fact, the flash drive I am using to install these drivers is 3.0 and it works so ... maybe I am missing something here?

When I attach the WD passport drive that contains my windowsimagebackup, it does mount and I do see the files on it, but System Recovery scans and does not find it...

Wayne88

Were you able to see the "windowsimagebackup" folder?

Trenton Knew

revert to previous question... does the server have any non-USB-ss ports? have you tried plugging into a 2.0 port?

Dawn Spiegl

ASKER

This server is over 3 years old and I think all the ports are usb 2.0.
Yes, I do see the windowsimagebackup folder at the command prompt - the passport drive gets mounted as c:

Wayne88

You said you have 2 with good images that are read-able but the system recovery is not seeing it. Did you alternate between the two hard drives? If yes then try starting with the other hard drive. The one you have inserted may be an incremental when System Restore is looking for the initial FULL backup.

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Trenton Knew

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Dawn Spiegl

ASKER

Well I did try that - just one and then the other...they are images from different servers...just was wanting to see if the system recovery would see either one.

Trying to eliminate the possibility that the one I want is somehow 'bad'...but all the files are there and the log was saying these backups were successful...

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Dawn Spiegl

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Dawn Spiegl

ASKER

I think it's 2 partitions on the Drive 1 and 1 partition on Drive 2 that are on the image. I am wondering if I partition the new Drive 1 if it will work?

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Dawn Spiegl

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Trenton Knew

Sorry, I don't have much to contribute further to your issue. The only thing I can tell you is that in my experience, we have used Acronis backup and recovery for this sort of thing. It has a live CD and seems to work very well. I know that doesn't help your situation right now, but we considered it a worthwhile investment.

Dawn Spiegl

ASKER

So the solution was two-fold - firstly, had to end up accessing the system image from the network - attached externally and shared. Secondly, had to go into BIOS to enable all SATA ports so the system restore could see them. Thanks to all for help!