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Can't boot from DVD on Dell Inspiron 3646

A client of mine has a brand new Dell Inspiron 3646 win 8 PC that he put a windows password on and forgot the password. I have a bootable DVD app that resets the password. I restarted the PC, pressed f12, that goes into the boot manager. The current boot mode is secure UEFI. The DVD drive is not listed. If I select Change boot device setting, and select Legacy boot mode, save and reboot, it restarts and says no boot device found.

Seth Simmons

does the dvd boot on another system?
does another dvd boot on this system?
did you disable secure boot?

noxcho

This is protection on UEFI BiOS systems that booting from DVD media is prohibited via Secure Boot. Disable the secure boot and you will get the booting DVD.

Michael Dyer

Here are the steps:

Insert the DVD in the CD/DVD drive.

When you see the Dell logo center of screen, press "F2" continually to enter the Setup Menu.

Click Boot Tab - Secure Boot default is Enabled - needs to be Disabled.

Restart PC at Dell Logo, press F12 to get to Boot Manager Menu - Select DVD.

You should now boot from the DVD

Tony Giangreco

ASKER

Seth Simmons: Yes, it boots my Dell Pc and my HP Laptop
noxcho: Yes, I tried that
Michael Dyer: it's F12, not F2 and I already tried that.

nobus

here is how to disable secure boot : https://technet.microsoft.com/en-us/library/dn481258.aspx

if that does not help - try the methods here : https://www.youtube.com/watch?v=2OCpJP4Eh88

noxcho

noxcho: Yes, I tried that

Does it mean that SecureBoot is now deactivated? Because you wrote in your original post that SecureBoot is ACTIVATED.

☠ MASQ ☠

Secure Boot and UEFI > Legacy Boot Options need changing separately
Here's your Menu:

ASKER CERTIFIED SOLUTION

Tony Giangreco

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Tony Giangreco

ASKER

The suggestions didn't work and they just replaced the PC. Thanks for the help!