Client insists their menu isn't sitting straight on their broweser

Now I know we have all been there - the client that "thinks" they have cleared their cache but yet they don't see the new menu.

I really need my tech friends to tell me - can you see this menu correctly, or have I popped some code in the header causing some greif.  

The site is http://thelarder.com.au/

Help here would be so welcome....Thank you.
A
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Amanda WatsonWeb DeveloperAsked:
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strungCommented:
Attached is a screen shot of what the menu looks like on Safari on my Mac.
Screen-Shot-2015-08-04-at-9.44.10-PM.pdf
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DrDamnitCommented:
Grab Firefox, and use the responsive design mode to simulate different screen resolutions. It's most likely that whatever you got going on is related to CSS and the screen resolution. Of course, it would be most helpful if the client was able to send you a screenshot of what they say. But, using this with different screen resolutions will give you the best chance of finding out what they're looking at.
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Amanda WatsonWeb DeveloperAuthor Commented:
Thanks Strung, looks good to you as it does for me...
Michael, how do you get to responsive mode...which tool is that?
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strungCommented:
In the screenshot I posted the blue ribbon is covering the top of the menu. This may be what the client is complaining of.  The fact that you can see a bit of the search box peeking out from below the ribbon at the right side makes the whole menu look a bit cock-eyed, but it is an optical illusion.

Looks the same in Firefox and Chrome.

I think all you need to do is to move the elements of the menu down so that they are not partially obscured by the blue ribbon. See attached screen shot for what I mean.
Screen-Shot-2015-08-04-at-9.44.10-PM.pdf
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David Johnson, CD, MVPOwnerCommented:
get rid of the blue bar on top.
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Prasadh BaapaatWeb Designer & DeveloperCommented:
Hello Amanda,
I checked in Firefox latest version and have 2 suggestions...

1) when I RESIZE the browser on my desktop... I see a black band in place of menu which is not clickable and nothing happens...
MENU IS JUST A BLACK STRIP
2) The testimonial slider in footer looks good but you can change the arrow buttons images and use some better ones which do not show jagged white edges - shown in red box in image
another thing is when I clicked on the slider control arrows... a popup window opened to download some video player... not good... if its a free plugin, try to use a different plugin which does not pop up something unwanted...
another plugin can be used ...
hope it helps...
Prasadh
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David Johnson, CD, MVPOwnerCommented:
now your menu's are skewed
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Amanda WatsonWeb DeveloperAuthor Commented:
Hang on, ok firstly, thank you to you all for looking further into this.
I thought I had it covered by removed the actually unwanted blue banner with text.

Is this not the case with you all?
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Prasadh BaapaatWeb Designer & DeveloperCommented:
its still there...
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strungCommented:
No change. The banner is still there.
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Lucas BishopClick TrackerCommented:
Your menu bar looks good in Chrome on Windows 8 until you drop below a width of 768 pixels. At that point a grey bar with no functionality appears:
767 pixel navigation bar broken
In Firefox on Windows 8, the "Home" link is off the right-side of the navbar and the more I shrink the page, the more links start to fall off:
offset
I haven't tested your site in IE, because I'm scared of a security issue...

A Big Concern: On the first visit (test with incognito window) I get redirected to a spammy looking download page if I right-click anywhere on the homepage:
gomovix
When I view source on the site, I see these two suspicious javascripts:
<script type="text/javascript" src="//clktag.com/adServe/banners?tid=SWTMPOP&amp;tagid=2" async="async"></script>
<script id="rh_tag_POPUNDER_SWTMPOP" type="text/javascript" src="http://cdn1.clkcln.com/script/rhpop_1.1.29.js"></script>

Open in new window


You can see here that these scripts are found between the two sweetcaptcha scripts:
sweetcaptcha popunder
A quick Google search shows that many people are reporting popunders when using sweetcaptcha.
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Amanda WatsonWeb DeveloperAuthor Commented:
It seems to be ok on most computers, no blue banner and it seems good?
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Amanda WatsonWeb DeveloperAuthor Commented:
Yeah they like to use SweetCaptcha and now I cannot even edit a form they are using it with!

I looked everywhere in the headers ,functions, hooks everything and I couldn't find you two lines of code?
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Amanda WatsonWeb DeveloperAuthor Commented:
so its looking good to me - but you are all seeing weird things....not sure what to do.
I dont like the spam catcha as its making it impossible to edit any form.....
This is a second question, but hard to explain.
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Prasadh BaapaatWeb Designer & DeveloperCommented:
I read all you responses and they seem a bit out of place to me. you seem not to be bothered to address the various problems pointed out by everyone....

so if everything is fine on your computer and we are seeing weird things, then you should ignore us and move on with your project :)
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Lucas BishopClick TrackerCommented:
@Amanda - there are definitely multiple issues across different browsers at varying resolutions. Firefox and Chrome I was able to test, however I won't open the site in IE with that malicious redirect on the page.  

You still need to check in IE and also using OSX, the same browsers should be used for testing.

In regards to the SweetCaptcha code. I assume the code I referenced on the page is created on the client side once the javascript is rendered. To remove it, I'd expect to find it in the Wordpress Plugins or it could be combined with some other plugin (maybe a form tool). Alternatively, I'd recommend something like:
https://www.google.com/recaptcha/intro/index.html

Also, I would recommend using the bug testing tool here at Experts Exchange to get additional feedback on other issues you may not be seeing:
http://www.experts-exchange.com/Expert_Testing/addProject.jsp
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Amanda WatsonWeb DeveloperAuthor Commented:
Hey Guys,
I am not ignoring what you are saying, I had a problem with a menu which seemed to be fixed with the removal of the blue bar and getting the screen resolution right.
 
Now we have opened a whole new can of worms with the all the malicious content and what is going on in IE.  The whole site is operating with bugs and its not good so I am thinking of an overhaul.

Or removing the sweetcaptcha.

What are peoples auggestions?
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Scott Fell, EE MVEDeveloper & EE ModeratorCommented:
I've requested that this question be deleted for the following reason:

Not enough information to confirm an answer.
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Lucas BishopClick TrackerCommented:
The member confirmed a solution via comment ID: 40929427:

I am not ignoring what you are saying, I had a problem with a menu which seemed to be fixed with the removal of the blue bar and getting the screen resolution right.

It looks like Strung via comment ID: 40914684 was the one to point out the blue bar being the issue.
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