Outlook conformation Email

hi,

We setup rules in outlook for users who send an email to Shared mailbox they get a confirmation email.
Is it possible to send an email to clients with the conformation email content and subject, along with original email?
I mean let me say you sent an email to techsupport asking to change password, you should get an auto reply telling techsupport got your email, on top with your original email requesting for a password change at the bottom. Hope that makes sense. We are using Exchange 2010
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ukitsmeAsked:
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QlemoBatchelor, Developer and EE Topic AdvisorCommented:
You should be able to use an Outlook rule here, IIRC.
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amilie wilsonCommented:
hi , i don't think so there is any rule through which you can send confirmation email to your clients. though it can be done in another ways like if your clients set up the rule of delivery report and Email read receipt in Outlook.
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QlemoBatchelor, Developer and EE Topic AdvisorCommented:
It is always possible to create a rule on receive, triggering a script doing the work. The "script" is in fact a VBA sub with a single MailItem parameter. It is easy to call Reply or ReplayAll on that, and then add whatever you want to.
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ukitsmeAuthor Commented:
whats IIRC?
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amilie wilsonCommented:
Ok fine its out of my knowledge but if its so then please specify the steps so that me to also get benefit from this property
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QlemoBatchelor, Developer and EE Topic AdvisorCommented:
IIRC = if i recall correctly
I'll post example code and a how-to later.
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QlemoBatchelor, Developer and EE Topic AdvisorCommented:
I forgot to say that rules with VBA code do not work in Exchange - they need an Outlook to run all the time for that account.
This is the VBA sub:
Public Sub RcvdConfirmation(ml As MailItem)
Dim reply As MailItem
  Set reply = ml.ReplyAll
  reply.Body = "Your mail with content as follows has been received and will get processed soon" & vbCrLf & vbCrLf & reply.Body
  reply.Send
End Sub

Open in new window

The rule is created in
  Home Ribbon » Rules » Create Rule » Advanced Options
  » Next (no condition)
  » "run a script"
     click on a script in the Step 2 pane, and choose the sub defined above, and then press Next.
  » "except if the body contains specific words"
     add some unique keywords from the generated body, e.g. "and will get processed soon", so you won't get into a loop for auto replies (like Out of Office)
  » Next, and name it.

That should be all.
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