When printing to PDF Printer from Adobe Acrobat, the saved document is saved in B&W

When printing to the PDF Printer from Adobe Acrobat, the saved document is saved in B&W even though the original document has color.  This only happens when there is a comment, annotations, markups, etc.  we want these markings to standout in the saved document.
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ptsolutionsincAsked:
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JohnBusiness Consultant (Owner)Commented:
Make sure the document is saved prior to trying to print and ensure the saved document is good with respect to colour.

Check the Default Printer settings and make sure the Default Printer is set to colour in all settings.

You might try the following:

1. Remove / uninstall the default printer.
2. Uninstall Adobe.
3. Restart.
4 Install the default printer.
5 Install Adobe and update.

What version of Adobe on what Operating System?  Do you have an older version of Adobe?
ptsolutionsincAuthor Commented:
Check the Default Printer settings and make sure the Default Printer is set to colour in all settings.
- Color is enabled

 You might try the following:

 1. Remove / uninstall the default printer.
 2. Uninstall Adobe.
 3. Restart.
 4 Install the default printer.
 5 Install Adobe and update.

- I have tried all these recommendations except for #2 Uninstall/Reinstall

 What version of Adobe on what Operating System?  Do you have an older version of Adobe?
- Adobe X Pro running on Windows 8 Pro
JohnBusiness Consultant (Owner)Commented:
Adobe X should work. I used Adobe Acrobat V11 on Windows 8.1 and colour works fine. I now use Adobe Acrobat V2015 (DC) on Windows 8.1 and that works fine.

My colour printer is an HP 8610.

I use Adobe Pro V11 on a client Windows 7 Pro machine with a Xerox 8880 Colour Cube printer and that works fine also.
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JohnBusiness Consultant (Owner)Commented:
Another thought is to set up a test Windows User Profile (Account). Log into the new account and test Adobe in the new Windows Account. This will test for profile damage.
ptsolutionsincAuthor Commented:
The problem is not printing to a color printer. the problem is when printing to the Adobe PDF printer to create an uneditable PDF.  Printing on paper works fine.
JohnBusiness Consultant (Owner)Commented:
the problem is when printing to the Adobe PDF printer

Try Adobe Uninstall / restart / Reinstall as per earlier.

What version of Office?  I think you need Adobe V11 for Office 2013 for example.

Try "Save as PDF" instead of print to the Adobe printer. Does that work?
JohnBusiness Consultant (Owner)Commented:
The problem you have may be the PDF Maker component of Adobe.

1. Adobe had issues with PDF Maker and that is the reason for me suggesting uninstall / restart / reinstall.
2. You might consider a newer version of Adobe to solve your issue.
3. Make sure PDF Maker shows up as a Adobe toolbar in Word, Excel and PowerPoint assuming you use Office.

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JohnBusiness Consultant (Owner)Commented:
@ptsolutionsinc - Thanks and I was happy to help.
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