Windoews services suddenly diseabled and I am unable to start them  in NEW Win 8.1  Laptop?

Donnie616
Donnie616 used Ask the Experts™
on
Hi experts.
New 8.1 HP laptop.  Services all became disabled after a restart.  I was adding some new apps and programs at the time.

I cannot do ANYTHING.  It lets me start some services individually,  but most give an error message saying "windows cannot start this service"  I have no functionality, not even system restore. No internet. NOTHING AT ALL., except that it does reboot slowly to the "desktop". I know NOTHING about Windows 8.1

HINT: 1.  I was messing around in "Msconfig" but dont remember what I did as I was trying to start in safe mode.
          2.  Also I am required to put a monstrous password in each restart. which was never required before,
          3.  It wont even allow me to create a recovery USB. Recovery partition does not work. Sys Restore is not   available.

QUESTION IS: How can I get all my services turned on and enabled at one time instead of doing them individually?
                        How can I repair this PC?

I see why people did not like 8.1. Only using it for a week.  It is crucial I get this up and running. I had just transferred all my files from my dying XP desktop and my entire business relies on this laptop now. I had successfully set up 2 wireless printers whith great ease earlier in the day. Do not know what happened.

I will be out all day but will try to follow EE and reply on my phone,   ????

Thank you in advance
Donnie

Thanks in advance.
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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
Make sure you were not using legacy applications. Windows 8.1 needs new software for the most part.

Open cmd.exe with Run as Administrator and run SFC /SCANNOW twice. Allow to complete, shut down, start up and test.

If these things don't work, we can look at DISM.

Open cmd.exe with Run as Administrator.
DISM.exe /Online /Cleanup-Image /Scanhealth (takes 15 - 20 minutes).
DISM.exe /Online /Cleanup-Image /Restorehealth (takes 15 - 20 minutes).
Restart the computer and test.
systechSenior Technical Lead
Commented:
Hi,

"HINT: 1.  I was messing around in "Msconfig" but dont remember what I did as I was trying to start in safe mode".

Did you disabled the services under Msconfig? go to msconfig again>>Services>>Put a tick mark on "Hide all Microsoft services">>Now all the other services will be listed except MS services>>Click "Enable all">>Apply>>OK. Reboot the machine and check the issue.

PS - If you are unable to open msconfig then try this in safemode.
Commented:
Please note, System Restore is still available:

option a: Type in Recovery Options (while in main Windows screen with the tiles), click on it after it's in the search results, then press Restart Now in the Advanced Startup Option section, after reboot, choose advanced recovery to use System Restore

option b: use a Win8.1 boot media, choose advanced recovery to use System Restore

Obviously, choose a restore point from before you had this problem.
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Author

Commented:
Trying scannow, I got this >>"Windows resource Protection could not start the repair service" for 1st suggestion will try others now

Author

Commented:
To Rad...yours did not enable them

ToJohn...Cannot get to "run as administrator got lucky the first try

To Kim have not tried yours yet need an hour at doctor. Where can I get a Win 8.1 boot media? Google it? never had time to get one since Ltop is new.

Thanks to all
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
New 8.1 HP laptop.  <-- You would be better at this point to backup, reimage, and install software again. I am not sure what you did, but Windows 8 is not this difficult.

Commented:
New HP laptops don't provide installation media, but option a most definitely will work then.

Good point by John though, if it's really new and you didn't add to many things, try to start over. Backup probably not needed (since it's new, and everything important was already on other disks?), so follow the same steps I told you about, but choose one of the upper options (full reinstall or refresh)
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
There should be a recovery partition on the HP laptop and since it is new, just use that.

Author

Commented:
"Recovery partition does not work."  i get error msg
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
At this point, contact HP for recovery DVD's (modest cost) and reimage that way. This is the best way for a robust result going forward.

Author

Commented:
UPdate  I was able to get to system restore with Kimputers help. It is going to affect the suspected problem programs which is good. it is running now. will keep you posted.

Author

Commented:
Thanks to all

John Points for  Legacy info  will be remove several of them now
Rad...Points for msconfig info
Kim---Had no idea how to get to sys restore

Made restore disks on 1st day I got this thing. but i needed to learn how to navigate win8.1abit  before doing that.
Still lost but much better thanks to you all. My 1st choice is always Sysrestrui but I was locked out of everything

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