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Cannot send emails since upgrading to WIndows 10

On Saturday I upgraded from Windows 7SP1 to Windows 10.

The only issue I have experienced is nothing is leaving the outbox in Outlook 2010 and I have spent ages checking and rechecking but always get an 800ccc13 error.

As I say all details are correct POP3/995/SSL and SMTP/587/TLS and Outlook tests and Web Mail works fine.

I have created a new profile.

Any ideas?

Seth Simmons

do you have icloud installed by any chance?
found a thread stating that outlook can't send, getting that error code but works fine when removing icloud

Don Thomson

Do you have ICloud installed - If you do which version is installed - 32bit or 64 bit

If it's 64-bit try reinstalling with 32 bit. If you system is a 64 Bit MAchine - and you have 32 bit Icloud - Try installing the 64 Bit version

bill2013

ASKER

Hmmm, I see OneDrive is installed, which looks quite iCloudy to me! Not sure if it is 32 or 64 bit. System started with Windows 7 Pro 64-bit. I will investigate further.

bill2013

ASKER

I cannot see OneDrive as a program, as a Windows component or as a service or whether it is 32 or 64 bit. So therefore unsure as to how to temporarily stop it or remove it. It would never be used as still have 1.7GB of original disk space so I am not concerned about deleting it.

bill2013

ASKER

I tried unlinking the onedrive and restarting, but still get the same error 800ccc13.

Seth Simmons

icloud is from apple; onedrive is part of office

bill2013

ASKER

I am trying sfc /scannow which I found somebody used successfully with the same same issue,

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bill2013

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