Scan to email - subject is blank

I have finally managed to get Scan to Email working on a Infotec (Ricoh) MP C2050 copier, but the received email has a blank subject line.  I can see options for a user to add a subject when the scan is sent, but not how to set up a default subject via the web interface. Does anyone know if this can be done?

Steve Hunt
Poppy IT Services
sphuntAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Trent SmithCommented:
You should be able to log into the web interface of the device and set a default subject.
0
sphuntAuthor Commented:
Yes, and I have been looking at all the config pages to do just that and cannot see an option to enter an email subject... I appreciate your reply, but I am hoping that someone has actually done it and can tell me how (in detail).
0
Trent SmithCommented:
0
Introducing Cloud Class® training courses

Tech changes fast. You can learn faster. That’s why we’re bringing professional training courses to Experts Exchange. With a subscription, you can access all the Cloud Class® courses to expand your education, prep for certifications, and get top-notch instructions.

Enroll Today
Trent SmithCommented:
Sorry I didn't realize that they buried it in the document and link.  

Default E-mail Subject

If an e-mail subject is not entered on the machine's control panel, the default e-mail subject is applied when scan files are sent by e-mail.

Select whether to use the host name or a specified text as the default e-mail subject.

The default setting is Host Name.

If you select [Host Name], the host name configured on the [Interface Settings] tab under [System Settings] is applied.
1

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
sphuntAuthor Commented:
Thanks - that certainly tells me where the option should be... however 'Default Email Subject' does not appear on this particular device -  see attached capture of 'Send Settings' screen.  I am guessing this is probably a firmware version issue?
Capture-Scanner-WebSetup-SendSettings.JP
0
Trent SmithCommented:
Is there any way that you could check your firmware version and let me know what it is?  Maybe we can find another way to get this to work for you.
0
sphuntAuthor Commented:
See attached images...  the firmware seems to be quite modular - not sure which bit is relevant.  I don't know if this issue will warrant a firmware upgrade - it was more a case of if I was missing something.
Thanks for your help
Capture-Scanner-SystemInfo.JPG
Capture-Scanner-FirmwareVersions.JPG
0
Trent SmithCommented:
Do you have support on this device?
0
Trent SmithCommented:
Can you look on the system itself and see if it allows you to see different options there?
0
sphuntAuthor Commented:
I will ask the customer about device support status.
Will make a note to do so when I am next on-site.
Thanks
0
Trent SmithCommented:
I wish that there was more I could do for you.  You are welcome.
0
sphuntAuthor Commented:
The solution indicated where the required option should be, but the device in question did not have that option available - presumably due to firmware version differences.  This is not a serious problems & unlikely to be worth progressing any further.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Printers and Scanners

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.