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Scan to email - subject is blank

I have finally managed to get Scan to Email working on a Infotec (Ricoh) MP C2050 copier, but the received email has a blank subject line.  I can see options for a user to add a subject when the scan is sent, but not how to set up a default subject via the web interface. Does anyone know if this can be done?

Steve Hunt
Poppy IT Services
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Trent Smith
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You should be able to log into the web interface of the device and set a default subject.
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sphunt

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Yes, and I have been looking at all the config pages to do just that and cannot see an option to enter an email subject... I appreciate your reply, but I am hoping that someone has actually done it and can tell me how (in detail).
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Trent Smith
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ASKER

Thanks - that certainly tells me where the option should be... however 'Default Email Subject' does not appear on this particular device -  see attached capture of 'Send Settings' screen.  I am guessing this is probably a firmware version issue?
Capture-Scanner-WebSetup-SendSettings.JP
Is there any way that you could check your firmware version and let me know what it is?  Maybe we can find another way to get this to work for you.
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ASKER

See attached images...  the firmware seems to be quite modular - not sure which bit is relevant.  I don't know if this issue will warrant a firmware upgrade - it was more a case of if I was missing something.
Thanks for your help
Capture-Scanner-SystemInfo.JPG
Capture-Scanner-FirmwareVersions.JPG
Do you have support on this device?
Can you look on the system itself and see if it allows you to see different options there?
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ASKER

I will ask the customer about device support status.
Will make a note to do so when I am next on-site.
Thanks
I wish that there was more I could do for you.  You are welcome.
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ASKER

The solution indicated where the required option should be, but the device in question did not have that option available - presumably due to firmware version differences.  This is not a serious problems & unlikely to be worth progressing any further.