We have an issue with Outlook 2011 and Exchange.
Basically we have a user who complained that what she filed on Outlook for the Mac and her iPad were not matching.
Long story short it turned out that all the email filing being done on Outlook 2011, was not being reflected back up to the server. However Outlook 2011 was reporting, “All folders up to date” and was receiving new email.
We downloading her profile again and broke the news about needing to re-filing. However about 3 days later we are in the same position. Therefore, although all appears to be good, about 500 emails are showing as being in the inbox on the server, however on the local Mac Outlook 2011, they have already been filed.
Does anyone have any insights about how we could force a sync from the Mac Outlook 2011 onto the server?