Adobe PDF convertor problem

Robert Ehinger
Robert Ehinger used Ask the Experts™
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Windows 7 Pro 64 bit in an office environment. Client prints several document per day to the printer called "Adobe PDF converter" from her devices and printers. The initial problem was her default printer would revert to the Adobe PDF converter every time she rebooted. I got that problem resolved but now when she prints to the Adobe PDF converter it takes hours to print one document and trying to delete the print job also takes hours. These are small one-page documents. Also, She can print to a pdf  and it seems to work (eventually) BUT she can’t delete it, override it or  change it. It says the document is in use by another application or process. She don’t have the file open, it is on her local hard drive and is not shared so I’m not sure what is happening.
Please advise on what I need to do to get these documents to print to the Adobe PDF converter faster and to allow editing without giving me the error message about the document being in use.

Thank you!

Robert
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Developer
Fellow 2017
Most Valuable Expert 2018
Commented:
Hi Robert,

The Adobe PDF print driver is installed as part of the Adobe Acrobat installation. It sounds as if something may be corrupted in the Acrobat environment. I recommend doing a Repair install, as follows:

Control Panel
Programs and Features
Adobe Acrobat
Change
Next
Repair

Finish the wizard. Btw, what version of Acrobat does she have? Regards, Joe
Joe WinogradDeveloper
Fellow 2017
Most Valuable Expert 2018

Commented:
Robert,
I need to leave my office now for several hours. Will check back into the thread as soon as I return to see how you're doing. Regards, Joe
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Also, is the version of Adobe up to date? You need at least Adobe V11 to have a reliable PDF Maker function.

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