asked on

win 10 installer will not run

I have tried to run the media creation tool. When I double click it, I get the activity icon for a few seconds and then nothing. It doesn't run but it also doesn't generate any errors either.

I next tried run it on a different machine. That allowed me to download an iso. When I try to install from the iso, setup on the iso does the same thing, a few seconds of activity and then nothing. This generates no errors as well.

I've tried removing all of the security software from the machine, but that doesn't help. I've also tried running setup from a clean boot, no change.

If I run the setup file in the sources directory, it will run up until I choose to do an upgrade. Then that fails as it is not allowed.

Is there any way to trace why the setup exe stops? Currently it is giving me no indication of why it stops.

Regards
dp

arnold

what system (OS) are you trying to run this on? One either the version of the install OS is not supported for upgrade, or the hardware you are trying to run it on is not supported.

There is a large amount of information that is missing.

dprylows

ASKER

I'm trying to run it on win8.1 x64. I have the 64 bit iso. The only issue that the compatibility tool finds is that media center will be removed as part of the process.

dprylows

ASKER

Computer:
Computer Type ACPI x64-based PC
Operating System Microsoft Windows 8.1 Professional with Media Center
OS Service Pack -
Internet Explorer 11.0.9600.17905
DirectX DirectX 11.2

Motherboard:
CPU Type HexaCore Intel Core i7-970, 3200 MHz (24 x 133)
Motherboard Name Asus Rampage III Black Edition (2 PCI-E x1, 4 PCI-E x16, 6 DDR3 DIMM, Audio, Dual Gigabit LAN)
Motherboard Chipset Intel Tylersburg X58, Intel Westmere
System Memory 24567 MB (DDR3-1333 DDR3 SDRAM)

BIOS Type AMI (09/21/11)

Display:
Video Adapter NVIDIA GeForce GTX TITAN Black (6 GB)
3D Accelerator nVIDIA GeForce GTX Titan Black
Monitor Samsung SyncMaster S24A850 [24" LCD]
Monitor Samsung SyncMaster S24A850DW (Digital) [24" LCD] (HCJC100065)
Monitor Samsung SyncMaster S24A850DW (Digital) [24" LCD] (HCJC100228)

Multimedia:
Audio Adapter Creative CA0132 @ Creative SB Recon3D PCIe Audio Controller
Audio Adapter nVIDIA HDMI/DP @ nVIDIA GK110 - High Definition Audio Controller

Storage:
IDE Controller Intel(R) ICH10 Family 6 Port SATA AHCI Controller - 3A22
Storage Controller JMicron JMB36X Controller
Storage Controller Marvell 91xx SATA 6G Controller
Storage Controller Microsoft Storage Spaces Controller
Disk Drive Corsair Force GT (SATA-III)
Disk Drive WDC WD2002FAEX-007BA0 (2000 GB, 7200 RPM, SATA-III)
Disk Drive WDC WD2002FAEX-007BA0 (2000 GB, 7200 RPM, SATA-III)
Optical Drive TSSTcorp CDDVDW SH-S223F (DVD+R9:16x, DVD-R9:12x, DVD+RW:22x/8x, DVD-RW:22x/6x, DVD-RAM:12x, DVD-ROM:16x, CD:48x/32x/48x DVD+RW/DVD-RW/DVD-RAM)
SMART Hard Disks Status OK

Partitions:
C: (NTFS) 223.5 GB (85.0 GB free)
D: (NTFS) 1863.0 GB (1374.1 GB free)
E: (NTFS) 1863.0 GB (1800.4 GB free)
Total Size 3949.5 GB (3259.4 GB free)

arnold

I think your issue is w media center. if not mistaken, media center is not included with windows 10.

Check event log application/system to see whether there is anything there indicating why your upgrade attempt fails/bails.

The initial OS reservation would have likely warned you about the windows media and windows 10.

See if you have the option to trigger the install from an elevated command line with the /? to see the options you can passes meaning add a log file to use to see why the app bails out. The storage controllers you have might not be supported

dprylows

ASKER

I managed to get some log files. There are instances of an error Error: [0x80070005] in it. Now I have something to work with:) setup-log.txt

arnold

prior to your attempt are all the existing OS version updates installed?

Did the system had a pre-release windows 10?

dprylows

ASKER

The system has a completely up to date win 8.1 x64 install. I didn't try the pre-release version on this machine.

arnold

when you are looking at the error log, what precedes the error, what is it trying to do? what is it trying to access?
Does some installed application the cause ?

dprylows

ASKER

That log is a complete iteration of running setup. Prior to that is just copies of the same log with different time stamps, One for every time I have tried run setup.

ASKER CERTIFIED SOLUTION

dprylows

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Jackie Man

No comment has been added to this question in more than 21 days, so it is now classified as abandoned.

I have recommended this question be closed as follows:

Accept: dprylows (https:#a40924869)

If you feel this question should be closed differently, post an objection and the moderators will review all objections and close it as they feel fit. If no one objects, this question will be closed automatically the way described above.

jackieman
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