Terminal Services Issue

I have a client using SBS 2011, Server 2003 running Terminal Services and a mixed bag of thin clients and PCs. And, yes, I know they should get rid of the 2003 box but that's another conversation.

When one of the thin client users logs in, he simply gets a blank screen. This problem is ONLY for one user and occurs even if he logs in via another thin client.

I connected remotely and logged in as this user and got to the desktop, but could not open any applications. All other users are working normally.

Any suggestions?
johncarulloAsked:
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KimputerCommented:
If the profile is not important, start over (delete only that profile from c:\documents and settings on the TS server).
If a roaming profile is used, try to delete that also (or just copy away, you can restore it later if it didn't work anyway)
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Wayne88Commented:
I agree, delete the profile and recreate it.  Sounds like a user profile issue.
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johncarulloAuthor Commented:
That was my initial thought. However, will that affect the user's Exchange account? Or is the profile simply recreated upon his next login?
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KimputerCommented:
If you delete the whole profile, the exchange profile will has to be set again.
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Wayne88Commented:
Don't forget to backup the profile before deleting in case if the user have files and/or email PST archives in it.  Once you delete the profile you will lose it.  When you can, always back what you're about to delete.
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johncarulloAuthor Commented:
Last question. Where in the subdirectory structure is the profile? Or should I simply backup/delete everything for that user starting with the username under Documents and settings?

Thanks for your help.
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KimputerCommented:
Indeed, go to Documents and Settings, and copy the whole user folder.
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Brian PringleSystems Analyst II, SCM, ERPCommented:
Have you tried renaming his user folder on the server and allowing it to get recreated?
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KimputerCommented:
Indeed, renaming the folder has the same effect as backup and removing,
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Windows Server 2003

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