DNS redirect

Hello hope this is a simple one

We have a helpdesk portal site hosted at a long URL for our clients

To simplify we want to have an extension of our domain redirect seamlessly to that link.

For example:


will in turn redirect to     http://longurlatourticketingsystem.com

Is this done in DNS or IIS and how so?
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Will SzymkowskiSenior Solution ArchitectCommented:
Redirects are done in the IIS application virtual directory. You would use something like an HTML tag to do a redirect.

CNAME records are just a DNS alias that points to a server. Redirects happen at the applicaiton layer.

Paul MacDonaldDirector, Information SystemsCommented:
This can be done in IIS itself if http://www.ourdomain.com/support is a virtual directory that points to  the contents of http://longurlatourticketingsystem.com.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
j-teksolutionsAuthor Commented:
paulmacd thanks it worked however everything is redirecting now including www.ourwebsite.com?
Paul MacDonaldDirector, Information SystemsCommented:
Hmm.  You created a virtual directory under your domain name (http://www.ourdomain.com/virtualdirectory), pointed the virtual directory toward the remote site, but the whole site is being redirected?

Are you sure you didn't go into DNS and point ourdomain.com to the IP address for longurlatourticketingsystem.com?
j-teksolutionsAuthor Commented:
Thanks Paulmac it was a simple mistake on our end your suggestion worked!
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.