Outlook 2010 won't open on Server 2012 R2 on RDS

Hi Jack,

There is a techdoc created for resolving this issue. Please refer the below link & let me know if it helps

https://support.microsoft.com/en-us/kb/2264398
https://support.microsoft.com/en-us/kb/3032395

Thanks
Manikandan

Manikandan

thanks for your reply

(1) Encrypt data between Microsoft Outlook and Microsoft Exchange  -  was already enabled

(2) I have amended / added the registry keys. the only difference now is that

   on Windows 7 (where outlook works):
   cache - %USERPROFILE%\AppData\Local\Microsoft\Windows\Temporary Internet Files
   Cookies - C:\Users\UserName\AppData\Roaming\Microsoft\Windows\Cookies

   on Server 2012 R2 (where Outlook 2010 does not work):
   cache: %USERPROFILE%\AppData\Local\Microsoft\Windows\INetCache
   Cookies: C:\Users\UserName\AppData\Local\Microsoft\Windows\INetCookies
   

Hi,

Try restarting the Microsoft Exchange Address Book Service. Also please refer the below link where multiple solutions are given to resolve the same

https://support.microsoft.com/en-us/kb/2735060

Thanks
Manikandan

Hi,

One workaround for the same can be to manually point the Windows Server 2012 RDS Server to the Domain Controller by doing the following
HKEY_CURRENT_USER\Software\Microsoft\Exchange\Exchange Provider. Create a String Value with the name DS Server and enter the FQDN of the Global Catalog Server or domain controller

Thanks
Manikandan

Just to confirm; you do have the proper Office licensing?  Typical Office will not run on an RD server, you require Enterprise licensing.  I assume where you say other apps work fine, you have the appropriate license.

hi, I have an OVS license
thanks
jack

Manikandan

thanks for the suggestion - I logged into the server via RDP as the Administrator account which does not have a Roaming Profile - and I did as you suggested i.e. created the String Value [DS Server ] of my Domain Server / Global Catalogue in HKEY_CURRENT_USER\Software\Microsoft\Exchange\Exchange Provider

I was then immediately able to open a Outlook and it picked up the email address details from AD - I was very happy :)

then I logged into the same server by RDP as a normal user - created the same Registry Key - then opened outlook - and got this error message:

Cannot Open your Default e-mail folder. Microsoft Exchange is not available. Either there are network problems or the Exchange Server is down for maintenance.

I could in theory go into Mail and delete the outlook profile - but I imagine I would just get problems when I then log into a normal desktop user with that account?

your help is much appreciated

worked it out myself in the end