How do I fix an install error that I've never had before.

I've been using Excel, Word, etc. for years on this computer. Out of the blue when I try to open Excel, I get a popup screen that says windows installer is trying to install. If I let it go, I get a second error message that says the required file or disk aren't available. The software was installed years ago.  How do I fix this without losing data? Why did this just start happening?

Thank you - Lisa
dingbat1965Asked:
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JohnBusiness Consultant (Owner)Commented:
I suggest you try an Office Repair. Go to Programs and Features, click on Office and then Repair.

Microsoft is moving toward "silent" updates but I have not seen any silent Office 2010 or prior updates. Try the repair and see if that works.

Also set up a new, test Windows User Profile (Account) and log into the new account. Does Excel complain in the new account?
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Scott CSenior Systems EnginerCommented:
If the Office repair that John suggested doesn't work, the next think I'd try would be to completely un-install Office and re-install.
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pjamCommented:
Lisa,
in addition, if you have installed a 2013 application like visio or other I have found that to be problematic for 2010 office
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Scott CSenior Systems EnginerCommented:
BTW...what version of Office are you using?
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dingbat1965Author Commented:
I should have given additional information.  I'm using Office 2003.  I know it is old and I do not have any copies of the source to uninstall and then reinstall. I just really don't want to lose what I have already. Any reason why it just started after years with no issues?  Thanks for all responses.  I'll see if I even have repair.
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Scott CSenior Systems EnginerCommented:
Well you won't lose any of your documents.  But for safety's sake you might want to make backups of them if you haven't already.

It's hard to say why it's acting up all of a sudden.  Possibly an OS update that is incompatible, one of the library files might have gotten corrupted, etc.

If the repair doesn't work, then you can either buy an old copy off of eBay or you might want to consider upgrading to Office 2013.  Office 2013 will open all of your current files.
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dingbat1965Author Commented:
I couldn't even find repair as an option. I tried looking in a few other places for something similar and no luck. Getting an old copy or Office 2013 sounds like the way I need to go. Thank you all for your help.  Lisa (Dingbat1965).
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JohnBusiness Consultant (Owner)Commented:
Office 2003 is very old and there is no way it is getting silent updates. Not possible.

You could easily have a virus or other malware so I would check for that and also using a different user account because your profile could be damaged.
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Scott CSenior Systems EnginerCommented:
BTW....what OS are you running on?  If it's Windows XP or Vista, Office 2013 won't install on that.  You need Windows 7 or higher.
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JohnBusiness Consultant (Owner)Commented:
If the computer is XP, it is now a huge security risk and now easily feasible it has been hosed by viruses
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Scott CSenior Systems EnginerCommented:
What he said ^^^
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dingbat1965Author Commented:
It has Vista so I'm not even sure if I want to mess with trying to upgrade this laptop or not. Not sure if I have enough memory, etc. I do have another laptop that has Window's 8 so I guess I'm forced to go into the future (probably old by now too). Thank you both for your help.

I've been running malware protection software but am not sure where this came from. I know I did download Window's updates very recently.
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dingbat1965Author Commented:
Lots of great information.
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JohnBusiness Consultant (Owner)Commented:
@dingbat1965  - Thanks for the update and I was happy to help.
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Scott CSenior Systems EnginerCommented:
wondering on the grade of B.  It's customary to give an explanation for grades of B or C.

Thank you.
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