Unblocking Devices ActiveSync Exchange 2010

Hello, I'm trying to unblock a user's iPad so that she can set up mail on it. For some reason when I log into ECP, I don't have the Phone and Voice option. All I see is Users& Groups and Reporting. I've added myself to all of the management role groups and still no luck. What am I missing?
pickeAsked:
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systechadminConsultantCommented:
Please Check the RBAC. It seems RBAC is not allowing you to manage the device

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pickeAuthor Commented:
I did that. I've added myself to all 11 role groups. Is there something else that I need to do?
systechadminConsultantCommented:
did u added yourself to Organization management group??
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pickeAuthor Commented:
Yes. As mentioned previously, I've added myself to all of the role groups.
Simon Butler (Sembee)ConsultantCommented:
Exchange caches permissions.
Therefore it can take two hours for a permission to take full effect.
You should login with the account that was used to install Exchange, that should have all of the permissions that you need.

Simon.
pickeAuthor Commented:
Thanks. I'm aware of the caching. I set this account up on Friday and I'm still having the same issue today. When I try to log on to ecp using the (administrator) account that I installed Exchange with, I get this error:

Your request couldn't be completed because no server with the correct security settings was found to handle the request. If the problem continues, contact your helpdesk.

Request
Url: https://<servername>:443/owa/auth/error.aspx
User host address: ::1
OWA version: 14.0.639.21
Simon Butler (Sembee)ConsultantCommented:
Is the Administrator account mailbox on an older version of Exchange?
The OWA version doesn't look correct if the server is fully patched, it should be 14.3.xx

Simon.
pickeAuthor Commented:
Yes the admin account was moved from an older version of exchange.
Simon Butler (Sembee)ConsultantCommented:
Where is it located now? Is it on the new Exchange installation?

Simon.
pickeAuthor Commented:
Yes, but it doesn't have a mailbox associated with it. I've created a few admin accounts and they all show the same thing in the ECP. Can you please explain what you said about the OWA version? How do I get the most recent version if that is what I need?
Simon Butler (Sembee)ConsultantCommented:
The account used to install Exchange should be mail enabled automatically by Exchange. If you are adamant that they are not, then that suggests there is a problem with the setup.

That would also suggest why you are getting an OWA issue - as Exchange thinks the account is located elsewhere, probably on an older server that you no longer have.
I am presuming here that the server is fully up to date, on SP3 etc.

Simon.
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