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LockDown32
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Windows LIve ID and Office 365 Email Address

Please tell me Microsoft hasn't done something so bone chilling stupid that it defies everything (not that they haven't done it before). I set me Windows Live ID up a million years ago base on my name and domain. Pretty straight forward stuff.

Now along comes Office 365 and I try to add my email address to Outlook 365 as... yep... name and domain. WRONG! You can't! You Windows Live ID has to be different then your Outlook 365 email address or Microsoft has no idea which one your talking about. Really? What foresight!

Has anyone else encountered this? What do you do? Change you Windows Live ID after 30 years?????
Microsoft 365

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LockDown32

8/22/2022 - Mon
Vasil Michev (MVP)

O365 has been around for a while, I'm guessing your trouble started when they moved your Outlook.com account to the new O365 based backend? So was it working fine before? Since you are using a custom domain, where does the Autodiscover record point at? Can you configure the account using the @outlook.com alias?

Might help if you provide a bit more details so we can understand the issue.
LockDown32

ASKER
Sure. My WindowsLive ID is JimBecher@Mycompany.com and has been for ages. POP3 accounts at GoDaddy. So I go to set up Office 365 and setup my domain and I am the first users in My Company to do so and I add my email address. JimBecher@MyCompany.com

I go to sign in to Office 365 and the LoginID is JimBecher@MyCompany.com and that is where things go bad. It is confusing my Windows Live ID and my Outlook 365 ID because they are the same email address and Microsoft can't keep them straight. The passwords are different and the Outlook 365 login gets confused. On rare occasion I do get logged in to Office 365 but then when I click on Mail is says "Oops something went wrong" because it is trying to use my Windows Live ID even though I signed in with my Office 365 ID. It is a mess....
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Damien Kay

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LockDown32

ASKER
On this particular account I don't use AD integration and I too am prompted with Work/School or Personal Account when I log in.

   I just got off the phone with Microsoft. I should have known better. The problem was IE 11. He actually had me use Chrome and everything worked as it should. I had to laugh. A Microsoft Support Technician telling me not to use IE. Poetic justice.

Thanks.
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