Microsoft Word has Stopped Working

We have a user running Windows 7 Pro along with Office 365 and all of a sudden they constantly get the "Microsoft has stopped working" message.  We have disabled all addins and it happens even in safe mode which we cannot figure out.  We have done a full repair and the issue still persists.  Any other ideas

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Michael FowlerSolutions ConsultantCommented:
Is the user running Avast Antivirus. This is known to cause problems with Office 365.
JohnBusiness Consultant (Owner)Commented:
Office 2013 / 365 works fine with Windows 7 and Microsoft Security Essentials.
Office 2013 / 365 works fine with Windows 8.1 and Windows 10 with Symantec Endpoint Protection.

Make a new, test, Windows User Profile (Account), log into the new account and try Word in the new account. Does it still stop working used in a new account?
Peterson50Author Commented:
No they are running Sophos antivirus
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Peterson50Author Commented:
Took a look at the logs
Faulting application name: WINWORD.EXE, version: 15.0.4737.1000, time stamp: 0x55801d88
Faulting module name: ntdll.dll, version: 6.1.7601.18869, time stamp: 0x55636317
Exception code: 0xc0000374
Fault offset: 0x000cea5f
Faulting process id: 0x9ac
Faulting application start time: 0x01d0d3dbee361561
Faulting application path: C:\Program Files\Microsoft Office 15\root\office15\WINWORD.EXE
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 472d8e83-3fcf-11e5-a40e-acfdce596c4d
JohnBusiness Consultant (Owner)Commented:
I see those error reports frequently and they don't pinpoint the problem. Try a new Windows Profile to see if the error occurs in a new profile.

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Michael FowlerSolutions ConsultantCommented:
You can try this tool from Microsoft to check for common configuration issues

This issue could also be related to a corrupted user profile. What happens if you use another profile?

Another option to try is
In regedit navigate to HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common and rename Common to Common_BAD
Peterson50Author Commented:
Creating new profile worked
JohnBusiness Consultant (Owner)Commented:
@Peterson50  - Thanks for the update and I was happy to help.
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