Exchange 2010 Transport Rule for well formed Signatures

Hello Experts,

i have an issue with appending signatures to outgoing emails through an exchange 2010 Hub-Transport-Rule.
It is a common convention that the body of an email is seperated from the signature part with the string "-- " - in words: "dash dash blank"

So i set up a transport-rule in the Exchange 2010 Management Console looking like this example:

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd">
<html>
<head>
  <meta http-equiv="content-type" content="text/html; charset=UTF-8">
  <title></title>
</head>
<body>
<p><font size=2><font face=Arial>
--&nbsp;<br>
<p></p><br>
%%FirstNAme%% %%LastName%%<br>
Company GmbH<br>
%%Street%%, %%ZipCode%% %%City%%, %%State%%<br>
Tel: %%PhoneNumber%%<br>
mailto:%%Email%%<br>
http://www.website.com<br>
</font>
</body>
</html>

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With the line:
--&nbsp;<br>

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i have implemented this wanted signature divider.

The transport rule works perfect as long the mail senders use HTML formatted emails when sending their e-mails.

But when users use plain-text as mail format - the Exchange 2010 Server transformes the signature divider "-- " into "--" therefore eliminating the essential trailing blank !

Can someone give me hint how to set a workaround for that behaviour? How should i set the signature definition in exchange 2010 transport rule to get the appropriate signature divider in both cases (html and plain text) of sending mails?

Thank you all for reading this and your valueable time.
Best Regards
Rudolf PezzeiAsked:
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SreRajCommented:
Hi,

Are you using the Hub Transport Rule "append disclaimer text and fallback to action if unable to apply".
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Rudolf PezzeiAuthor Commented:
Hello SreRaj,

yes - excactly that Action in that rule is used.

Best Regards
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SreRajCommented:
I have tested the HTML Code on my Exchange 2010 test server with the disclaimer HT Rule and it is working fine for me. The mail client I used is Outlook 2010. The trailing space is not getting removed even if sender is sending mail in plain text format. Are you using Outlook 2010?
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Will SzymkowskiSenior Solution ArchitectCommented:
I have also tested this as well and it is work for me too.

Will.
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Rudolf PezzeiAuthor Commented:
Hello SreRaj, Hello Will,

thank you both for testing at your own server.
Indeed the Clients are using Outlook 2010 too.
But i am using outlook 2013 while testing that out.

How i did the test:
When i receive such  transported mail which is HTML formatted - i open that Mail and forward it.
Now i can set the cursor behind the blank of the signature divider.

But when such transported mail arrive as Plain-Text. After opening it and choosing forward, i cannot set the cursor behind the trailing blank because the trailing blank got lost.

So the next thing for me is, to test the szenario again with a specific Outlook 2010 client to determine if it is a exchange issue or a mail-client issue. Because you both have tested it with that server-client-combination successfully.

I will tell you soon.

Best Regards
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Rudolf PezzeiAuthor Commented:
Hello again,

tested it out now on a computer with Office 2010.
Issue keeps the same.
After getting a plain Text mail through that transport rule - the trailing blank got lost.
Maybe it is the software language used causing that.
The Server have the build 14.01.0438.000 and Outlook 2010 have the build 14.0.7153.5000
Both are  versions with german language.

Any other ideas?
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Rudolf PezzeiAuthor Commented:
Hello again,
it seems that the problem is only a cosmetically one.
My irrtitation was led by the fact that i can not set the cursor behind the trailing blank when forwarding such a textmail and therefore i thougt there is no trailing blank there.

But when i use Shift+right cursor i am able to mark that trailing space.
So it is there but i can not set the cursor behind like in the HTML based mail.
But there is also no need to do this it was only for visualization purpose.

So i want to thank you both for doing the tests - helping me to clarify the situation.
Points will set - Have a nice day
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