Cannot log into EE from Safari Mobile when following an email link to a question.

Anyone else experiencing this or is there something wrong with my copy of Safari Mobile?

iOS 8.4, iPhone 5s.

Click a link to a question in an email from Experts Exchange. The page opens in Safari Mobile, I'm not logged in, so I tap the "Login" link, the form opens, I type in my username, tap in the password box and...  THE FORM CLOSES!!

Upon further experimentation I see that simply tapping in the password box will close the form. No need for a username.

However, if I go to a new Safari page and type in experts-exchange.com I can get to the site and log in with no problem. Once logged in that way, clicking question links in the email take me to the question already logged in. So it's not a big deal except that I clear the browser cache on my phone routinely and it's annoying to have to go through so many steps.

I thought maybe this was a temporary problem in light of all the recent changes, but it's been weeks and now I'm wondering if it's just my phone.
LVL 38
Tom BeckAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Mark BullockQA Engineer IIICommented:
Try tapping the > character which appears above the keyboard.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Eoin OSullivanConsultantCommented:
I've experienced the same issue on Safari on iOS .. there's a problem on the EE login pop-up dialog which they have yet to address.
The work around is to ignore the password and just enter the username and press login .. it will fail but will redirect you to the full login page with the username and password field in the middle of the page which DOES work on Safari on iOS
0
Tom BeckAuthor Commented:
Both workarounds are acceptable. Both require that you use the "Go" button on the keyboard (something I have never gotten into the habit of using for some odd reason). Tapping the "Login" button on the page just closes the form without logging in. The first solution using the > to tab between fields is more direct and requires one less page load. Thanks for the assistance.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Web Browsers

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.