Restore from LTO-3 Tape error

Tape didn´t mount. I´m using windows backup.
Jose BredariolPMPAsked:
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Wayne88Commented:
What brand is it?  Try the generic troubleshooting steps first:

1. Power Off the Server
2. Power off the Tape Drive
3. Power on the Tape Drive to a 'Ready' State
4. Power on the Server
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Jose BredariolPMPAuthor Commented:
I did it, but nothing yet. Do you know any program where I can  read the files on the tape ?
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Wayne88Commented:
I don't know of any program to reach the files on the tape.  The tape must be mounted first before anything else.  Do you see the tape drive in the Device Manager?  Have you tried the latest driver and maybe the tape drive manufacturer have a different app tool to access the tape drive.
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Jose BredariolPMPAuthor Commented:
Thanks
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