Jumping cursor when i type a document or write an email
Hello Everyone,
I have been called to fix a jumping cursor on a laptop.
This is how the client describe the problem: when I am working locally on my laptop typing a letter on Word the cursor jumps back to the beginning of the line, or jumps to the line below or sometimes it erases the whole paragraphs.
When I am working off the cloud, using office 365 and I am in Outlook writing an email it happens the same thing.
I cleaned the laptop from infection, now the laptop is cleaned so with no infection I thought the cursor should act normally but I was wrong. I connected the laptop with a cable to make the connection stronger…still the problem persist.
I thought that he was accidentally touching the mouse pad with his thumb but that is not the case...
He is using a laptop with Windows 7 64 bit.
Does anyone have seen this issue before? How can I fix this please?
I have been called to fix a jumping cursor on a laptop.
This is how the client describe the problem: when I am working locally on my laptop typing a letter on Word the cursor jumps back to the beginning of the line, or jumps to the line below or sometimes it erases the whole paragraphs.
When I am working off the cloud, using office 365 and I am in Outlook writing an email it happens the same thing.
I cleaned the laptop from infection, now the laptop is cleaned so with no infection I thought the cursor should act normally but I was wrong. I connected the laptop with a cable to make the connection stronger…still the problem persist.
I thought that he was accidentally touching the mouse pad with his thumb but that is not the case...
He is using a laptop with Windows 7 64 bit.
Does anyone have seen this issue before? How can I fix this please?
SOLUTION
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ASKER
Darn what a great idea, why I am so retarded and I haven't' think about it !!
I am going to disable the touchpad, how can I do that ? in the bios ?
Why are you asking about Notepad ? what is the difference between notepad or word ? The problem is that I wasn't able to reproduce the problem, neither him was able to produce the problem when I was there, but as soon as I left it happened again ....
So you if it's not the software it could be the laptop keyboard correct ?
I am going to disable the touchpad, how can I do that ? in the bios ?
Why are you asking about Notepad ? what is the difference between notepad or word ? The problem is that I wasn't able to reproduce the problem, neither him was able to produce the problem when I was there, but as soon as I left it happened again ....
So you if it's not the software it could be the laptop keyboard correct ?
SOLUTION
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ASKER CERTIFIED SOLUTION
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SOLUTION
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SOLUTION
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ASKER
Good Morning Everyone I disabled the track pad and provided an external keyboard, I am giving the client a few days to test it and see if he is still experiencing the jumping cursor...I will keep everyone posted. Thank you everyone.
ASKER
The mousepad has been disabled and he is using an external USB keyboard. This morning he told me then less but he is still experiencing the jumping cursor problem. Due to the age of the laptop I recommended to budged for a new one rather than format the existing one :)
ASKER
Thank you everyone
The touchpad touching was my first thought too.
What about in Notepad?