I have been called to fix a jumping cursor on a laptop.
This is how the client describe the problem: when I am working locally on my laptop typing a letter on Word the cursor jumps back to the beginning of the line, or jumps to the line below or sometimes it erases the whole paragraphs.
When I am working off the cloud, using office 365 and I am in Outlook writing an email it happens the same thing.
I cleaned the laptop from infection, now the laptop is cleaned so with no infection I thought the cursor should act normally but I was wrong. I connected the laptop with a cable to make the connection stronger…still the problem persist.
I thought that he was accidentally touching the mouse pad with his thumb but that is not the case...
He is using a laptop with Windows 7 64 bit.
Does anyone have seen this issue before? How can I fix this please?