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Hi Experts,<br />
<br />
We have two offices NY &amp;&nbsp;LA. We setup a Hummingbird DM cache server in LA with the main DM server in NY. Were experiencing issues with word 2013 freezing issues with a white background. Once we end word, the user is able to work again. The freezing happens consistently but randomly daily and results in loss of work. If happens during the middle of editing documents, lvg pc and returning, having word docs open and working in outlook or another program.<br />
<br />
The way the cache server works - for the first time user access the document it pulls it from NY and then caches it locally in LA, then it will do a check between sites for any updates.<br />
<br />
Were not sure if its word independently or connecting to DM Cache server.<br />
<br />
Steps we have taken so far. Patched workstation and Server. Uninstalled reinstalled repaired word, deleted registry settings for word. Recreated windows profile. <br />
<br />
Any help would be appreciated. Thanks.
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Hi Experts,

We have two offices NY & LA. We setup a Hummingbird DM cache server in LA with the main DM server in NY. Were experiencing issues with word 2013 freezing issues with a white background. Once we end word, the user is able to work again. The freezing happens consistently but randomly daily and results in loss of work. If happens during the middle of editing documents, lvg pc and returning, having word docs open and working in outlook or another program.

The way the cache server works - for the first time user access the document it pulls it from NY and then caches it locally in LA, then it will do a check between sites for any updates.

Were not sure if its word independently or connecting to DM Cache server.

Steps we have taken so far. Patched workstation and Server. Uninstalled reinstalled repaired word, deleted registry settings for word. Recreated windows profile. 

Any help would be appreciated. Thanks.

Word Freezing white back ground \ DM CACHE SERVER

Microsoft Word is a commercial document editing program that is part of the Microsoft Office suite. It features numerous text-editing tools for creating richly formatted documents, along with tools for the use of macros in Word documents. Word's native file formats are denoted either by a .doc or .docx file extension. Plugins permitting the Windows versions of Word to read and write formats it does not natively support, such as the OpenDocument format (ODF) are available. Word can import and display images in common bitmap formats such as JPG and GIF. It can also be used to create and display simple line-art.

Microsoft Word

A Document Management System (DMS) is a system (both hardware and software) used to track, manage and store documents and reduce paper. Most are capable of keeping a record of the various versions created and modified by different users (history tracking). It is often viewed as a component of enterprise content management (ECM) systems and related to digital asset management, document imaging, workflow systems and records management systems.