Word Freezing white back ground \ DM CACHE SERVER

Hi Experts,

We have two offices NY & LA. We setup a Hummingbird DM cache server in LA with the main DM server in NY. Were experiencing issues with word 2013 freezing issues with a white background. Once we end word, the user is able to work again. The freezing happens consistently but randomly daily and results in loss of work. If happens during the middle of editing documents, lvg pc and returning, having word docs open and working in outlook or another program.

The way the cache server works - for the first time user access the document it pulls it from NY and then caches it locally in LA, then it will do a check between sites for any updates.

Were not sure if its word independently or connecting to DM Cache server.

Steps we have taken so far. Patched workstation and Server. Uninstalled reinstalled repaired word, deleted registry settings for word. Recreated windows profile.

Any help would be appreciated. Thanks.
jaya31Asked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

jaya31Author Commented:
The solution was to replace users computer and monitors, could have been display port or driver.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Word

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.