Powerpoint 2013 with video will not play

We created a powerpoint presentation with a mp4 video inserted into the second slide.  I provided it to another user but the video does not display even though I also provided the file also which has .mov extension and plays fine in Quicktime.  Is there something else that needs to be done to embed the video, so no matter who it is provided to they have no issue with playing it
Peterson50Asked:
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Ankit PareekOnline MarketingCommented:
I think there are some mistakes in path. tell your friends to that re insert video again in file. Because its look like that your friend try to play video in Power point 2010 or lower version. QuickTime for 2007 not available so inserted video from 2013 power point will not able to play

So for 2010 or lower user of power point version they need to install third party multimedia program MCI to play video in PowerPoint 2007 or 2010 check what Microsoft says about it
https://support.microsoft.com/en-us/kb/266983
Echo_SCommented:
Which version of PowerPoint is your recipient using? And which version of Windows.

Windows 8 and 10 have an MP4 encoder built in, so PowerPoint 2010 and 2013 (and presumably 2016 when it's released) will play MP4 on those versions of Windows.

For MOV to play in PowerPoint, the user must install the latest QuickTime plug-in on their browser. Unfortunately, there is no quick time player for 64-bit Windows, so if your recipient is using 64-bit Windows, MOV isn't going to work.

Alternatively, export the video as a WMV and insert that. WMV is most compatible for earlier versions of PowerPoint -- especially 2010 and 2007. In PPT you can try this before sending the presentation: go to File, then Info, then use Optimize Media to convert the MOV files to WMV. (MP4 won't convert because technically it's most compatible, so do this on the file with the MOVs instead.)

The MCI Media Player is old technology and won't come in to play with more recent versions of PowerPoint. If your recipient is using, like PowerPoint 2003 or 2000, then sure, that's applicable. Otherwise not so much.

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Peterson50Author Commented:
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