Outlook Drafts being listed as Sent

Client using Office 365 E3. Outlook 2010 on Citrix XenApp.

User just reported that another user sent her an email on the 6th August 2015 at 1733. The recipient user didn't receive (to either of the accounts it was sent to) the email. The sender was able to print off a copy of the email:
1.JPGI checked the servers on both incoming systems (one Office 365 and the second sits behind Google Apps) and neither system ever received the email which explains why the recipient didn't get it.

So I checked the senders mailbox and after a few minutes tried the Drafts folder. Boom! There it was, the sender never sent it!!

That all makes sense.

But why does Outlook list an email, when printed off, from the Drafts folders as 'Sent' when in reality that field should say 'Saved'!!

Very annoying and the sender in this case has raised questions in terms of legal precedent (she is a lawyer) about this.

Any one seen this before?

Thanks
Mark
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Mark GalvinManaging Director / Principal ConsultantAsked:
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Qlemo"Batchelor", Developer and EE Topic AdvisorCommented:
There is no "saved" date in mails. There is "created", "modified", "sent", and some more.
The behaviour of "sent" in Drafts can be strange. Most of the time it should not be filled until the mail has been sent (and this is that way in one of my recently drafted mails), but often you will find the sent date populated. No clue why.
Tony JohncockLead Technical ArchitectCommented:
Interestingly I came across this on Outlook 2007 but not 2010.

There is an MS KB article here about it and a registry change you can try:

https://support.microsoft.com/en-us/kb/2278917

Although I am not certain it'd fix on 2010, it may be worth a try.
Mark GalvinManaging Director / Principal ConsultantAuthor Commented:
Thanks Tony.

I will try this tomorrow when finally back to that client.

Thanks
Mark
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Mark GalvinManaging Director / Principal ConsultantAuthor Commented:
Hi

Finally got around to testing this. Tested the fix on Outlook 2010 and Outlook 2013 but both still show a sent time rather than a saved time.

Odd and frustrating.

Thanks
Mark
Tony JohncockLead Technical ArchitectCommented:
Out of interest does this issue only occur for Outlook and only on Citrix? How about in OWA?

And is it more than one user? It might be worthwhile blowing their Outlook profile away and starting afresh?
Mark GalvinManaging Director / Principal ConsultantAuthor Commented:
Hi

It happens for all of the client's Outlook users - Outlook 2010 on Citrix XenApp 6.5 (using a published Desktop) and Outlook 2013 running on thick client PC.  Not happening in OWA.

Its happening for more than one user (including my own account).

Have tried a new Outlook profile.

Thanks
Mark
Tony JohncockLead Technical ArchitectCommented:
Ah right the fact it is happening on thick client means it isn't Citrix.

Sorry but I am out of ideas now.
Mark GalvinManaging Director / Principal ConsultantAuthor Commented:
It looks as though there is no fix to this just workarounds like:
https://social.technet.microsoft.com/Forums/windowsserver/en-US/82b2c576-7ff7-4ab3-8fee-bfd048bb53dc/sent-field-showing-in-drafts?forum=outlook
or:
http://www.experts-exchange.com/Software/Office_Productivity/Groupware/Outlook/Q_24871037.html

Rather annoying.

I have sent an email out to the users at this client advising them of this 'bug' in Outlook and advising them to set a watermark on any draft they print off.

Thanks
Mark

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Mark GalvinManaging Director / Principal ConsultantAuthor Commented:
It looks as though there is no fix to this just workarounds like:
https://social.technet.microsoft.com/Forums/windowsserver/en-US/82b2c576-7ff7-4ab3-8fee-bfd048bb53dc/sent-field-showing-in-drafts?forum=outlook
or:
http://www.experts-exchange.com/Software/Office_Productivity/Groupware/Outlook/Q_24871037.html

Rather annoying.

I have sent an email out to the users at this client advising them of this 'bug' in Outlook and advising them to set a watermark on any draft they print off.

Thanks
Mark
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