SonicWall Global VPN Client causes BSOD on new computer

I have performed a clean install of Windows 7 x64 and applied all available Windows updates and drivers to a new computer. Using the Dell direct download here, I proceed to install the latest release of the VPN client for 64-bit Windows.

At this point, I connect the computer to the domain and cache a user profile. Once the user profile is fully cached, I log in as the user and proceed to establish a connection to the VPN. However, the computer encounters a BSOD as soon as I elect to start the connection. I do not experience this issue logged in as another domain or local user account on the same computer, only when logged in as this user.

I cleared the local Dell SonicWall VPN cache and can then successfully establish a connection to the VPN as the affected user, and have created a local logon script to delete that directory to prevent any further interruption. This is not the ideal configuration, nor does it solve this problem.

It seems that this issue is specific to this profile, but I am not certain. This is one of three computers on which this user has experienced this event. Is there anything that can be done to fix this without recreating the profile, or is creating a fresh profile for this user the best way to proceed? Are there alternate solutions to this issue?
OAC TechnologyProfessional NerdsAsked:
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Blue Street TechLast KnightCommented:
Hi DataDudes,

Are you running LDAP/SSO in the SonicWALL? If not then remove the user in SonicWALL and re-create them.

Are there any login scripts for the affected user that are pushing out once connected?

If you can get on without issue on the same computer using a different account then its not a compatibility issue with your PC and GVC.

Check the routes of the bad user.

Also I don't think these would be relevant but they may depending on what configurations were in use or disabled during the successful user tests.

• Check Network Adapter Card drivers if you are using the latest driver for each Network Adapter card installed on your computer. If it is not, then you have to first upgrade to this latest version of the driver and then run GVC again.

• If you are using Trend Micro firewall or have installed a client based firewall, then check to make sure it is the latest version from the Vendor Website. If it is and you are still getting Blue screen, then disable the Trend Micro Common firewall driver (or the like) binding from the properties of the Virtual adapter. On 7, go to Start->Control Panel->Network and Internet->View network status and tasks->Manage network connections. Select SonicWALL Virtual adapter and right click to select properties and then disable Trend Micro Common firewall driver (or the like) binding.

If the blue screen still persists, prost the following file %SystemRoot%\Minidump (%SystemRoot% is usually C:\Windows) in order to troubleshoot further.

For someone who can reproduce the BSOD, choosing 'Kernel memory dump' could be of even more help as it should have more information. To get detailed memory dump need to set the following:
Start > Computer, right click on ‘Computer' and select 'Properties'. Choose 'Advanced system settings' and then choose 'Settings' under 'Startup and Recovery'. The settings are under the 'System failure' section. The dump file will by default be written to the %SystemRoot%\MEMORY.DMP file.

Let me know how it goes!

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"I do not experience this issue logged in as another domain or local user account on the same computer, only when logged in as this user."

If you log in under the Windows profile of the user with the problem and connect GVC using another user's credential do you still have the same problem?

If not, then delete the problematic user's account from Sonicwall then try again.
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