Link to home
Start Free TrialLog in
Avatar of LordManna
LordManna

asked on

Toshiba Satellite S55T won't charge

It's a Toshiba Satellite S55T and it's got a very strange issue I've never seen before, there is power in the battery and it is charging but windows says it has 0% and if I unplug the AC adapter in the bios the computer will run on battery power but if I unplug the cable when windows is open the computer will go into power saving mode and shutdown because it thinks the battery has 0%. my first guess was just replacing the battery i found one and plopped it in there a month later and it has the same issue, it shows 0% the computer is only around 13 months old I tried windows 7 and windows 10 both have the same issue
SOLUTION
Avatar of Norm Dickinson
Norm Dickinson

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
SOLUTION
Avatar of nobus
nobus
Flag of Belgium image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
If you use any boot Cd such as Linux or WinPE - does it power off as well when AC cable disconnected?
If yes then contact Toshiba warranty service.
Avatar of LordManna
LordManna

ASKER

Thanks guys, on Tuesday I'm going to try a Ubuntu live CD and check if it charges, I've already tried everything else including a new battery and it seems the new battery is worse then the old the old seemed to charge just windows couldn't see the percentage the battery was at, the new one doesn't charge at all. I'm going to try a Bios update too that's a great idea, my fear is that the charging circuit or the spot the battery connects to is broken and that's just the worst possible thing.


Thanks guys, I will report back on Tuesday.
You should also try a different power adapter, as that could be the source of the problem.
ASKER CERTIFIED SOLUTION
Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Thanks guys, if they didn't send me a junk battery I'm sure both your solutions would have done the charm. :)