Avatar of LordManna
LordManna
 asked on

Toshiba Satellite S55T won't charge

It's a Toshiba Satellite S55T and it's got a very strange issue I've never seen before, there is power in the battery and it is charging but windows says it has 0% and if I unplug the AC adapter in the bios the computer will run on battery power but if I unplug the cable when windows is open the computer will go into power saving mode and shutdown because it thinks the battery has 0%. my first guess was just replacing the battery i found one and plopped it in there a month later and it has the same issue, it shows 0% the computer is only around 13 months old I tried windows 7 and windows 10 both have the same issue
Laptops Notebooks

Avatar of undefined
Last Comment
LordManna

8/22/2022 - Mon
SOLUTION
Norm Dickinson

THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
GET A PERSONALIZED SOLUTION
Ask your own question & get feedback from real experts
Find out why thousands trust the EE community with their toughest problems.
SOLUTION
nobus

THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
GET A PERSONALIZED SOLUTION
Ask your own question & get feedback from real experts
Find out why thousands trust the EE community with their toughest problems.
noxcho

If you use any boot Cd such as Linux or WinPE - does it power off as well when AC cable disconnected?
If yes then contact Toshiba warranty service.
LordManna

ASKER
Thanks guys, on Tuesday I'm going to try a Ubuntu live CD and check if it charges, I've already tried everything else including a new battery and it seems the new battery is worse then the old the old seemed to charge just windows couldn't see the percentage the battery was at, the new one doesn't charge at all. I'm going to try a Bios update too that's a great idea, my fear is that the charging circuit or the spot the battery connects to is broken and that's just the worst possible thing.


Thanks guys, I will report back on Tuesday.
Norm Dickinson

You should also try a different power adapter, as that could be the source of the problem.
Experts Exchange is like having an extremely knowledgeable team sitting and waiting for your call. Couldn't do my job half as well as I do without it!
James Murphy
ASKER CERTIFIED SOLUTION
LordManna

THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
⚡ FREE TRIAL OFFER
Try out a week of full access for free.
Find out why thousands trust the EE community with their toughest problems.
LordManna

ASKER
Thanks guys, if they didn't send me a junk battery I'm sure both your solutions would have done the charm. :)