Avatar of Al
Al
 asked on

Email address format to external recipients

Hi,

I hope someone can help with what I thought would be a simple issue. To give a little background, we have a hybrid environment - Exchange 2010 / Exchange 2013 / Exchange Online. At the moment, there are only test mailboxes on Exchange Online. When an email is sent out from an on-premises mailbox to an external recipient, it looks like the below showing the full email address with the domain name.

on-premise
If I send an email out from an Exchange Online mailbox to an external recipient however, it only shows the display name (in this case Office365 Test) and not the full email address.

Online
How can I set this so that on-premises mailboxes also just show the display name as Exchange Online does?

SimpleDisplayName is not enabled for any domain and is not even populated for the Exchange Online account.

Thanks in advance.
ExchangeEmail ServersMicrosoft 365

Avatar of undefined
Last Comment
Al

8/22/2022 - Mon
Amit

This is outlook end setting. Read this:
http://www.howto-outlook.com/howto/viewsenderaddress.htm
Al

ASKER
Hi,

Thanks for the comment but I don't think that's the solution. Also, what I'm trying to achieve is the opposite of what that article describes. Additionally, this happens when mail is received by OWA, GMail, any external client/service; not just Outlook. It shows the full email address, not the display name. An email sent from Exchange Online shows only this display name which is how I want it to be set. There's nothing at all that can be done server-side to achieve that?
Al

ASKER
Any other suggestions anyone? Technet isn't proving too useful either...
This is the best money I have ever spent. I cannot not tell you how many times these folks have saved my bacon. I learn so much from the contributors.
rwheeler23
ASKER CERTIFIED SOLUTION
Al

THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
GET A PERSONALIZED SOLUTION
Ask your own question & get feedback from real experts
Find out why thousands trust the EE community with their toughest problems.
Al

ASKER
Found solution through my own investigation.