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I'm asking this question on behalf of someone else so I might not explain it well.  They have a windows 8 computer that has a password setup for the user when it boots.  It says the password is wrong so it tells the user to go to live.com (I think) to change it.  The email that was in there was an msn.com email address.  The user changes the password and then goes to enter it into the computer logon screen and it says it is not correct.  Any idea what we are doing wrong?
mkramer777Asked:
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JohnBusiness Consultant (Owner)Commented:
There should be a change password link on the login screen. Is that what your user is clicking on?  

If the user did not make the password reset tool (sounds like they did not), then try something like pogo stick to change the password offline.

http://pogostick.net/~pnh/ntpasswd/
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mkramer777Author Commented:
There is no change password link on the screen.  When you type in the password and it is incorrect it shows info to go to live.com (I think that is the website) to change the password.
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JohnBusiness Consultant (Owner)Commented:
Try the pogo stick reset method to reset the password.
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mkramer777Author Commented:
This seems weird that this is the answer to the problem.  There is no way to reset the password with the instructions that are clearly shown on the windows 8 logon screen?  Gotta be something else.
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JohnBusiness Consultant (Owner)Commented:
Admin account in Windows 7, 8 and 10 is disabled by default, so no way to use this.
Regular account needs the user to have already created the password reset key which appears not to have been done.

So now you need an offline way to reset the password and pogo stick is one of the more common.

Otherwise you are faced with booting from Ultimate Boot CD or like, backing up and reinstalling Windows.
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mkramer777Author Commented:
Can you explain why this happened so I can tell this user?  When they setup this new windows 8 laptop how did they get to the point where they did not enter the password right or did this password reset key thing?
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JohnBusiness Consultant (Owner)Commented:
I cannot know why the password fail, but entering a password properly works 100% of the time for me on Windows 7, 8, 8.1, and 10. I suspect they made an error or else the machine has software corruption.
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mkramer777Author Commented:
I cannot get this to boot to a usb cd drive. I created the iso, burned it to the disk and turned on the laptop.  This laptop does not have a cd drive so I am using a usb cd drive which the computer will not recognize.  I have gone into the bios and set it to boot first to the drive and it will not.  How do you burn an iso image to a usb drive?
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