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mkramer777Flag for United States of America

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I'm asking this question on behalf of someone else so I might not explain it well.  They have a windows 8 computer that has a password setup for the user when it boots.  It says the password is wrong so it tells the user to go to live.com (I think) to change it.  The email that was in there was an msn.com email address.  The user changes the password and then goes to enter it into the computer logon screen and it says it is not correct.  Any idea what we are doing wrong?
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John
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There is no change password link on the screen.  When you type in the password and it is incorrect it shows info to go to live.com (I think that is the website) to change the password.
Try the pogo stick reset method to reset the password.
This seems weird that this is the answer to the problem.  There is no way to reset the password with the instructions that are clearly shown on the windows 8 logon screen?  Gotta be something else.
Admin account in Windows 7, 8 and 10 is disabled by default, so no way to use this.
Regular account needs the user to have already created the password reset key which appears not to have been done.

So now you need an offline way to reset the password and pogo stick is one of the more common.

Otherwise you are faced with booting from Ultimate Boot CD or like, backing up and reinstalling Windows.
Can you explain why this happened so I can tell this user?  When they setup this new windows 8 laptop how did they get to the point where they did not enter the password right or did this password reset key thing?
I cannot know why the password fail, but entering a password properly works 100% of the time for me on Windows 7, 8, 8.1, and 10. I suspect they made an error or else the machine has software corruption.
I cannot get this to boot to a usb cd drive. I created the iso, burned it to the disk and turned on the laptop.  This laptop does not have a cd drive so I am using a usb cd drive which the computer will not recognize.  I have gone into the bios and set it to boot first to the drive and it will not.  How do you burn an iso image to a usb drive?