I'm asking this question on behalf of someone else so I might not explain it well. They have a windows 8 computer that has a password setup for the user when it boots. It says the password is wrong so it tells the user to go to live.com (I think) to change it. The email that was in there was an msn.com email address. The user changes the password and then goes to enter it into the computer logon screen and it says it is not correct. Any idea what we are doing wrong?