The User Profile Service service failed the logon

We have a new user who has never logged onto the machine in his new office before. Our Windows 7 Enterprise machines are joined to our Windows domain. When he first entered his login credentials he was prompted to change his password, which is normal (we leave the box checked in ADUC "User must change password at first login). He changed his password but instead of getting logged on it asked him to log in. Normally it logs the user in after they change the password. Then he got the error "The User Profile Service service failed the logon. User profile cannot be loaded".

Two of us on our IT team can log in with no problem. When we look in Computer properties > User profiles we do not see one for him. But when we looked in C:\Users we saw several folders like "newguy.temp" etc. where "newguy" is this user's user name. We deleted all those folders and restarted the computer but we still see this error when the new user tries to log on.

All the procedures I have found on the Internet are for computers where the user already has a Windows profile. This user does not have one. I followed along with this procedure:

https://www.youtube.com/watch?v=KJbfe0hVXHE

but in Regedit I don't see any profiles with .bak.

Thanks,
Don
donanderAsked:
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Lionel MMSmall Business IT ConsultantCommented:
in regedit do you see any profiles in the profile list with his/her name/logon name--if so delete those. Also is the username and the computer name the same--if so that could be the cause. Can this user logon to any other computer w/o any problems. Do you use roaming profiles and a preset default profile?
donanderAuthor Commented:
The user name and computer name are completely different. I am working on this with a coworker. I am out of the office Monday but have asked her look at the Registry and have the user try logging onto another computer. The latter is a very good idea. We don't use roaming profiles nor a preset Default profile. Thanks, Don.
donanderAuthor Commented:
Logging into another computer works. My coworker reimaged the new user's computer and now he can log in. Considering reimaging was not one of the suggestions offered by the expert I am not sure how to proceed. I think in the past I have used "I fixed it myself" but want to know if this is ok with lionelmm.

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Lionel MMSmall Business IT ConsultantCommented:
yes that is fine with me--sorry I couldn't help
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