Delete Apple ID credentials & form from inherited laptop

Recently inherited MacBook Pro (circa 2012)  from former employee. How do I delete Apple ID dialog from this user. When I try to update OS X to 10.10.5, Apple ID dialog box has former employee name and name cannot be deleted. Employee not available.

Note that the former employee dialog box appears only (so far) when updating OS X.
MARSPATHAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

strungCommented:
Go to Apple > Menu > System Preferences > Users and Groups.

Create a new user and give the new user admin privileges.

Then log out of the current user and log in as the new user. See if that fixes the problem.

If it does, go back into Users and Groups and delete the old user and its files.
0
strungCommented:
Actually, on second thought, I don't think that will work.

See the long explanation of what needs doing here:

https://discussions.apple.com/docs/DOC-5641
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
MARSPATHAuthor Commented:
>> Actually, on second thought, I don't think that will work.

You are correct, it does not. I will go with the 'Changing ownership...'

Thanks for your support.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Apple OS

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.