trouble with TeamViewer (control getting stuck? accessibility view?)

I'm logging in to a Windows 2012 computer via my Mac with TeamViewer.

I often get weird things happening.

a) I start typing and menus and screens just pop up all over the place, instead of the letters I'm typing. Seems like maybe it thinks I'm holding down the control key? or something else.

b) There is a blue box around the input focus or whatever I click. Something for the blind maybe? I have no sound on the Windows 2012 computer. But whatever. I think it's trying to read everything to me.

Sometimes I can fix this with logging out of the remote computer, and then logging back in again.

Is there something else to provide a fix?
LVL 1
greghollAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

gheistCommented:
Menus popping up means Alt key is stuck.
0
greghollAuthor Commented:
Sorry that doesn't really help. Indeed, the Windows "thinks" Alt is stuck. (or Control, as mentioned in my post). But you see, the keyboard works just fine on my local computer. And the keyboard of the remote computer also works fine if I go their personally to work on it (i.e. without TeamViewer.

Thanks anyway.
0
Paul SauvéRetiredCommented:
Check that you at least have the latest versions on both computers.

I had the same problem the other day with my Win7 Home Premium & my friend's Win7 Pro.

The only solution I found was to close the session & restart my PC.

Also, I have a new message saying my antivirus and firewall are not working. This has happened since my last update to TeamViewer ver. 10.0.45471 on July 72, 2015!
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
greghollAuthor Commented:
I installed the latest version. Works for now. Thanks
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Remote Access

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.