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RGuillermoFlag for United States of America

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How to correct a specific extension asociation

Hello Experts,
When downloading a file (rar,exe) from google, Hotmail, yahoo.... it opens in notepad... does not let us download.
We are going to INTERNET OPTIONS , ADVANCED, RESET,
But it works for a few more times and then back.

I cannot tell which is the app that is doing this.... not any of our used ones... but still happening on this particular remote LAPTOP. it creates a problem when supporting our customers.

this laptop uses AWG antivirus FREE and Malwarebytes Free also.

Please your advice,
Regards,
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arnold
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Thabk you 1