Active Sync Exchange 2013 not working

We have a windows 2012 server that has Exchange 2013 installed.  Since it was started up Active Sync would not work.  We have verified the default domain is correct and has not been edited.  Can anyone assist with a direction I need to go in?
johnpatbullockAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Leroy LuffHead of IT & DIgitalCommented:
Hi,

You are not providing us with enough info.

Are you struggling to setup mobile phones using active sync?

Can outlook clients connect to your CAS server?

Do you have valid SSL certificates installed?

Have you configured Autodiscover DNS entries?
0
johnpatbullockAuthor Commented:
outlook clients are connecting just fine, ssl certs are installed and working, owa is working correctly, autodiscover dns entries have also been made and autodiscover works.

the mobile phones can  be setup in the native mail client using active sync but the phones cannot send email.
0
Leroy LuffHead of IT & DIgitalCommented:
Do they receive mail?
0
Has Powershell sent you back into the Stone Age?

If managing Active Directory using Windows Powershell® is making you feel like you stepped back in time, you are not alone.  For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why.

johnpatbullockAuthor Commented:
yes they do receive mail
0
johnpatbullockAuthor Commented:
This is what i get when active sync is tested:

Checking the IIS configuration for client certificate authentication.
       Client certificate authentication was detected.
       
      Additional Details
       
Accept/Require client certificates were found. Set the IIS configuration to Ignore Client Certificates if you aren't using this type of authentication.
Elapsed Time: 490 ms.



But I have it set to ignore client certs on the ssl settings
0
Leroy LuffHead of IT & DIgitalCommented:
Thanks now I understand more.

Please check all these locations for ignore client SSL

1. On the default website itself
2. On Exchange Active sync under default website
3. On Exchange Backend website itself
4. On Exchange Active sync under Exchange backend
1

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
johnpatbullockAuthor Commented:
2 - this was set to accept so i changed it to ignore

does this require a restart of IIS to make the change effective?

I did not see it enabled for 1,3,and 4
0
johnpatbullockAuthor Commented:
actually i just tested with the microsoft connectivity tester and it didn't fail anymore.  My mail client using active sync on my cell just sent an email also!!!

I have multiple domains setup on the server so i am testing other mail accounts and i will update you once done.

Thanks so far though, I have been struggling with this for a while
0
johnpatbullockAuthor Commented:
This guy completely fixed a problem we have been working on for over a month!  Thank you kind sir!!!
0
Leroy LuffHead of IT & DIgitalCommented:
Thanks for the update and I am happy your issue is resolved.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Exchange

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.