Access Rich Text - text does not show in Access but shows in other viewers.

I've been creating a CRM type system, which reads in e-mails and stores their HTMLBody in a SQL backend.

Most e-mails display perfectly, exactly as intended. However some do not display at all in a rich text control. The HTML appears to be valid, as if the source (which is visible via the table) is copied out into a .html document (for example), it shows ok. The same goes for generating a new Outlook message from within Access and using the saved body as a new HTMLBody (it displays ok).

I don't think this is a problem with the way the data is being stored, as creating a blank form with two text boxes, Text0 being plain text, and Text1 being rich text, with a control source of "=[Text0]", the text will just not show.

A minimal number of entries are affected, <= 1%, so I assume it's something to do with the way that the HTML is formed that Access in particular does not like.

If I know what the problem is, I can look at fixing it as the HTML is stored.

I will try to attach an example. It's pretty horrific looking, but that's the way they come in, so that's what I have to deal with.

Thanks for looking!

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<p class='8be98463-77f4-4213-9790-1440a81461db'><div class='WordSection1'><p class='MsoNormal'><span style='font-size:11.0pt;font-family:&quot;Calibri&quot;,&quot;sans-serif&quot;;color:#1F497D'>Good Morning,  </span></p><p class='MsoNormal'><span style='font-size:11.0pt;font-family:&quot;Calibri&quot;,&quot;sans-serif&quot;;color:#1F497D'> &nbsp; </span></p><p class='MsoNormal'><span style='font-size:11.0pt;font-family:&quot;Calibri&quot;,&quot;sans-serif&quot;;color:#1F497D'>All confirmed.  </span></p><p class='MsoNormal'><span style='font-size:11.0pt;font-family:&quot;Calibri&quot;,&quot;sans-serif&quot;;color:#1F497D'> &nbsp; </span></p><p class='MsoNormal'><span style='font-size:11.0pt;font-family:&quot;Calibri&quot;,&quot;sans-serif&quot;;color:#1F497D'>Please find attached lorem ipsum blah blah.  </span></p><p class='MsoNormal'><span style='font-size:11.0pt;font-family:&quot;Calibri&quot;,&quot;sans-serif&quot;;color:#1F497D'> &nbsp; </span></p><p class='MsoNormal'><span style='font-size:11.0pt;font-family:&quot;Calibri&quot;,&quot;sans-serif&quot;;color:#1F497D'>Don’t panic if this is not suitable as there are always other projects being moved around and I’m sure that for a 1 day slot we could bring this forward if required.  </span></p><p class='MsoNormal'><span style='font-size:11.0pt;font-family:&quot;Calibri&quot;,&quot;sans-serif&quot;;color:#1F497D'> &nbsp; </span></p><p class='MsoNormal'><span style='font-size:11.0pt;font-family:&quot;Calibri&quot;,&quot;sans-serif&quot;;color:#1F497D'>Just a few notes below as regards:  </span></p><p class='MsoNormal'><span style='font-size:11.0pt;font-family:&quot;Calibri&quot;,&quot;sans-serif&quot;;color:#1F497D'> &nbsp; </span></p><p class='MsoListParagraph' style='text-indent:-18.0pt;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-size:11.0pt;font-family:Symbol;color:#1F497D'><span style='mso-list:Ignore'>·<span style='font:7.0pt &quot;Times New Roman&quot;'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:11.0pt;font-family:&quot;Calibri&quot;,&quot;sans-serif&quot;;color:#1F497D'>to be provided by others </span></p><p class='MsoListParagraph' style='text-indent:-18.0pt;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-size:11.0pt;font-family:Symbol;color:#1F497D'><span style='mso-list:Ignore'>·<span style='font:7.0pt &quot;Times New Roman&quot;'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:11.0pt;font-family:&quot;Calibri&quot;,&quot;sans-serif&quot;;color:#1F497D'>work opening</span></p><p class='MsoNormal'><span style='font-size:11.0pt;font-family:&quot;Calibri&quot;,&quot;sans-serif&quot;;color:#1F497D'> &nbsp; </span></p><p class='MsoNormal'><span style='font-size:11.0pt;font-family:&quot;Calibri&quot;,&quot;sans-serif&quot;;color:#1F497D'>If you have any queries please don’t hesitate in contact me on the direct number below or e-mail.  </span></p><p class='MsoNormal'><span style='font-size:11.0pt;font-family:&quot;Calibri&quot;,&quot;sans-serif&quot;;color:#1F497D'> &nbsp; </span></p><p class='MsoNormal'><span style='font-size:11.0pt;font-family:&quot;Calibri&quot;,&quot;sans-serif&quot;;color:#1F497D'>Best Regards  </span></p><p class='MsoNormal'><span style='font-size:11.0pt;font-family:&quot;Calibri&quot;,&quot;sans-serif&quot;;color:#1F497D'>Dave &nbsp;  </span></p><p class='MsoNormal'><span style='font-size:11.0pt;font-family:&quot;Calibri&quot;,&quot;sans-serif&quot;;color:#1F497D'> &nbsp; </span></p><div></div></div></p>
<p class='8be98463-77f4-4213-9790-1440a81461db'><br>&nbsp;</p>
<p class='8be98463-77f4-4213-9790-1440a81461db'>
<table style='WIDTH: 100%; BORDER-COLLAPSE: collapse' class='8be98463-77f4-4213-9790-1440a81461dbTable' border='0' cellspacing='0' cellpadding='0'>
  <tbody>
  <tr style='FONT-SIZE: 8pt'>
    <td style='BORDER-BOTTOM: #cecece 1px solid; BORDER-TOP: #cecece 1px solid; PADDING-TOP: 10px' valign='top'>
      <p class='8be98463-77f4-4213-9790-1440a81461db'><font style='FONT-SIZE: 8pt' color='#cecece' face='Agenda-Medium'></font><font style='FONT-SIZE: 8pt' color='#a1a1a1' face='Agenda-Medium'><table style='font-size: 10pt; font-family: Agenda-Medium; color: #A0A0A0; width: 240px' cellpadding='0' cellspacing='0' width='290px' class='8be98463-77f4-4213-9790-1440a81461dbTable'><tr><td><span style='font-family:Agenda-Medium; color: windowtext; '>Dave</span></td></tr><tr><td><span style='font-family:Agenda-Medium; color: windowtext; font-weight: bold; '>Engineer</span></td></tr><tr><td><span style='font-family:Agenda-Medium; color: #000000; '>Tradewinds Ltd.</span></td></tr><tr><td><span style='font-family:Agenda-Medium; color: #000000; '>t/a Tradewinds</span></td></tr></table><br></font></p></td>
    <td style='BORDER-BOTTOM: #cecece 1px solid; BORDER-LEFT: #cecece 1px solid; PADDING-BOTTOM: 10px; PADDING-LEFT: 10px; WIDTH: 286px; BORDER-TOP: #cecece 1px solid; BORDER-RIGHT: #cecece 1px solid; PADDING-TOP: 10px' valign='top'><span style='font-family:Verdana; color: #CECECE; '><table style='font-size: 10pt; font-family: Agenda-Medium; color: #A0A0A0; width: 250px' cellpadding='0' cellspacing='0' class='8be98463-77f4-4213-9790-1440a81461dbTable'><tr style=''><td><span style='font-family:Agenda-Medium; color: #000000; font-weight: bold; '>Tel:</span></td><td><span style='font-family:Agenda-Medium; color: #000000; '>01234 567 312</span></td></tr><tr style=''><td><span style='font-family:Agenda-Medium; color: windowtext; font-weight: bold; '>Mob:</span></td><td><span style='font-family:Agenda-Medium; color: #000000; '>01234 567 327</span></td></tr><tr style=''><td><span style='font-family:Agenda-Medium; color: #000000; font-weight: bold; '>Fax:</span></td><td><span style='font-family:Agenda-Medium; color: #000000; '>0870 456 7890</span></td></tr><tr style=''><td><span style='font-family:Agenda-Medium; color: #000000; font-weight: bold; '>Ext:</span></td><td><span style='font-family:Agenda-Medium; color: #000000; '>224</span></td></tr><tr style=''><td><span style='font-family:Agenda-Medium; color: #000000; font-weight: bold; '>Email: &nbsp;</span></td><td><span style='font-family:Agenda-Medium; color: windowtext; '><span style='text-decoration: none; '><span style='text-decoration: none; '><a href='mailto:db@tradewinds.coy' title='Click to send email to Dave'><span style='text-decoration: none; '>db@tradewinds.coy</span></a></span></span></span></td></tr><tr style=''><td><span style='font-family:Agenda-Medium; color: windowtext; font-weight: bold; '>Web:</span></td><td><span style='font-family:Agenda-Medium; color: windowtext; text-decoration: none; '>http://www.tradewinds.coy</span></td></tr></table></span></td>
    <td style='BORDER-BOTTOM: #cecece 1px solid; BORDER-LEFT: #cecece 1px solid; PADDING-LEFT: 8px; WIDTH: 1137px; BORDER-TOP: #cecece 1px solid'><img id='IMG1' border='0' src='cid:imagebef66e.JPG@735faf89.4ebc947e' width='755' height='98'><img id='IMG1' border='0' src='cid:image0ecbd2.PNG@4f54622f.41a0e97a' width='165' height='98'><img id='IMG1' border='0' src='cid:image45d64d.JPG@1575205d.458cb101' width='158' height='98'><a href='http://www.db@tradewinds.coy'></a></td></tr></tbody></table></p>
<p style='FONT-SIZE: 7pt' class='8be98463-77f4-4213-9790-1440a81461db'><font color='#00b050' face='Agenda-Medium'></font>&nbsp;</p><font color='#ff6600'>
<p style='FONT-SIZE: 7pt' class='8be98463-77f4-4213-9790-1440a81461db'><font style='BACKGROUND-COLOR: white'><font color='windowtext'><font face='Agenda-Medium'><font size='2'><strong></strong></font></font></font></font>&nbsp;</p>
<p style='FONT-SIZE: 7pt' class='8be98463-77f4-4213-9790-1440a81461db'><font style='BACKGROUND-COLOR: white'><font color='windowtext'><font face='Agenda-Medium'><font size='2'><strong>Disclaimer:</strong><br>To view the 
terms under which this email/fax is distributed, please go to 
</font></font></font><span style='font-family:Agenda-Medium; font-size:x-small; color: windowtext; text-decoration: none; '><span style='font-family:Agenda-Medium; font-size:x-small; color: windowtext; text-decoration: none; '><a href='http://www.tradewinds.coy/terms-and-conditions/' title=''><span style='font-family:Agenda-Medium; font-size:x-small; color: windowtext; text-decoration: none; '>http://www.tradewinds.coy/terms-and-conditions/</span></a></span></span></p></font>
<p style='FONT-SIZE: 7pt' class='8be98463-77f4-4213-9790-1440a81461db'><font color='windowtext' face='Agenda-Medium'><font face='Agenda-Medium'><font size='2'><font face='Agenda-Medium'>Tradewinds&nbsp;is a limited company. Registered in 
London No. 1. Registered office: Tradewinds, Trade Way, TR8 1DE, 
UK</font><br></font></font><br></font>
<p class='8be98463-77f4-4213-9790-1440a81461db'><font face='Agenda-Medium'></font></p></font>
<p></p>
<p class='8be98463-77f4-4213-9790-1440a81461db'><div class='WordSection1'><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class='MsoNormal'><b><span style='font-size:10.0pt;font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;'>From:</span></b><span style='font-size:10.0pt;font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;'> Projects [mailto:projects@123.co.uk] <br><b>Sent:</b> 05 August 2015 5:30 PM<br><b>To:</b> Dave<br><b>Cc:</b> Projects<br><b>Subject:</b> Contract [1802]_confirmation  </span></p></div></div><p class='MsoNormal'> &nbsp; </p><p class='MsoNormal'><span style='font-size:10.0pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;'>Dear Dave,  </span></p><p class='MsoNormal'><span style='font-size:10.0pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;'> &nbsp; </span></p><p class='MsoNormal'><span style='font-size:10.0pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;'>Blah.&nbsp;   </span></p><p class='MsoNormal'><span style='font-size:10.0pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;'> &nbsp; </span></p><p class='MsoNormal'><span style='font-size:11.0pt'>Kind regards  </span></p><p class='MsoNormal'><span style='font-size:11.0pt'> &nbsp; </span></p><p class='MsoNormal'><span style='font-size:11.0pt'>Mark</span></p><p class='MsoNormal'><span style='font-size:11.0pt'>engineer  </span></p><p class='MsoNormal'><span style='font-size:11.0pt'>Engineering Department  </span></p><p class='MsoNormal'><span style='font-size:11.0pt'><a href='http://www.babcock-wanson.co.uk/' title='blocked::http://www.123.co.uk/
http://www.123.co.uk/'><span style='color:windowtext'>www.123.co.uk</span></a>  </span></p><p class='MsoNormal'><span style='font-size:11.0pt'> &nbsp; </span></p><p class='MsoNormal'><span style='font-size:11.0pt'>123 UK Ltd, 7 123 Way, OT3 4FS. (T) 0208 123 4567  </span></p><p class='MsoNormal'><span style='font-size:11.0pt'> &nbsp; </span></p><p class='MsoNormal'><span style='font-size:11.0pt'>This message is confidential and without engagement on the part of 123 UK Ltd. Information in publicity material and documentation included here in part or in full must be verified before use.&nbsp; If you are not the designated recipient please notify the sender immediately.  </span></p><p class='MsoNormal'><span style='font-size:11.0pt'> &nbsp; </span></p><p class='MsoNormal'><span style='font-size:11.0pt'>This message has been virus scanned using 55 and no virus has been detected. If in spite of our precautions a virus is discovered please notify us.  </span></p><p class='MsoNormal'><span style='font-size:10.0pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;'> &nbsp; </span></p><p class='MsoNormal'> &nbsp; </p></div> </p>
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jjnet123Asked:
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Dale FyeOwner, Developing Solutions LLCCommented:
Rich Text and HTML formatting are not the same thing.  They are similar, but not identical.  If you want to display formatted HTML (I have not done this) , I think you are going to have to add a web browser control to your form and push the HTML to that control (not sure how this is done).
WayneATaylorCommented:
The HTML controls normally just uses the installed version of IE to render the text, so you might need to check setting within IE and also check what version of IE is installed and display will change depending on IE version.

Wayne
jjnet123Author Commented:
Dale - The Rich Text boxes in Access work in the main, and seem to exclude things they can't display. If I know what the problematic elements are, I can look to remove them programmatically. I just need to identify them.

Wayne - The HTML renders fine in IE. I think Dale's comment might be closer to the reason it's failing.
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Robert ShermanOwnerCommented:
The sample you provided is for a message that does NOT display in the Rich Text control, is that correct?   Giving it a glance now to see if I can identify the trouble...
jjnet123Author Commented:
Robert, that is correct.

Outlook - fine
IE - fine
Word - fine
Access rich text box - nothing
Robert ShermanOwnerCommented:
See if this displays..
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Good Morning,</span></p>
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&nbsp;</span></p>
<p class='MsoNormal'><span style=
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All confirmed.</span></p>
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&nbsp;</span></p>
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Please find attached lorem ipsum blah blah.</span></p>
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Don’t panic if this is not suitable as there are always other
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could bring this forward if required.</span></p>
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Just a few notes below as regards:</span></p>
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<p class='MsoListParagraph' style=
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to be provided by others</span></p>
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work opening</span></p>
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If you have any queries please don’t hesitate in contact me on the
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Best Regards</span></p>
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Dave &nbsp;</span></p>
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&nbsp;</span></p>
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&nbsp;</p>
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<tr style='FONT-SIZE: 8pt'>
<td style=
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<p class='8be98463-77f4-4213-9790-1440a81461db'></p>
<table style=
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cellpadding='0' cellspacing='0' width='290px' class=
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<tr>
<td><span style=
'font-family:Agenda-Medium; color: windowtext;'>Dave</span></td>
</tr>
<tr>
<td><span style=
'font-family:Agenda-Medium; color: windowtext; font-weight: bold;'>Engineer</span></td>
</tr>
<tr>
<td><span style=
'font-family:Agenda-Medium; color: #000000;'>Tradewinds
Ltd.</span></td>
</tr>
<tr>
<td><span style='font-family:Agenda-Medium; color: #000000;'>t/a
Tradewinds</span></td>
</tr>
</table>
<font style='FONT-SIZE: 8pt' color='#A1A1A1' face=
'Agenda-Medium'><br></font></td>
<td style=
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<table style=
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cellpadding='0' cellspacing='0' class=
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<tr style=''>
<td><span style=
'font-family:Agenda-Medium; color: #000000; font-weight: bold;'>Tel:</span></td>
<td><span style='font-family:Agenda-Medium; color: #000000;'>01234
567 312</span></td>
</tr>
<tr style=''>
<td><span style=
'font-family:Agenda-Medium; color: windowtext; font-weight: bold;'>Mob:</span></td>
<td><span style='font-family:Agenda-Medium; color: #000000;'>01234
567 327</span></td>
</tr>
<tr style=''>
<td><span style=
'font-family:Agenda-Medium; color: #000000; font-weight: bold;'>Fax:</span></td>
<td><span style='font-family:Agenda-Medium; color: #000000;'>0870
456 7890</span></td>
</tr>
<tr style=''>
<td><span style=
'font-family:Agenda-Medium; color: #000000; font-weight: bold;'>Ext:</span></td>
<td><span style=
'font-family:Agenda-Medium; color: #000000;'>224</span></td>
</tr>
<tr style=''>
<td><span style=
'font-family:Agenda-Medium; color: #000000; font-weight: bold;'>Email:
&nbsp;</span></td>
<td><span style=
'font-family:Agenda-Medium; color: windowtext;'><span style=
'text-decoration: none;'><span style=
'text-decoration: none;'><a href='mailto:db@tradewinds.coy' title=
'Click to send email to Dave'><span style=
'text-decoration: none;'>db@tradewinds.coy</span></a></span></span></span></td>
</tr>
<tr style=''>
<td><span style=
'font-family:Agenda-Medium; color: windowtext; font-weight: bold;'>Web:</span></td>
<td><span style=
'font-family:Agenda-Medium; color: windowtext; text-decoration: none;'>
http://www.tradewinds.coy</span></td>
</tr>
</table>
</td>
<td style=
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<img id='IMG1' border='0' src=
'cid:imagebef66e.JPG@735faf89.4ebc947e' width='755' height=
'98'><img id='IMG1' border='0' src=
'cid:image0ecbd2.PNG@4f54622f.41a0e97a' width='165' height=
'98'><img id='IMG1' border='0' src=
'cid:image45d64d.JPG@1575205d.458cb101' width='158' height=
'98'><a href='http://www.db@tradewinds.coy'></a></td>
</tr>
</tbody>
</table>
<p style='FONT-SIZE: 7pt' class=
'8be98463-77f4-4213-9790-1440a81461db'>&nbsp;</p>
<p style='FONT-SIZE: 7pt' class=
'8be98463-77f4-4213-9790-1440a81461db'><font color=
'#FF6600'>&nbsp;</font></p>
<p style='FONT-SIZE: 7pt' class=
'8be98463-77f4-4213-9790-1440a81461db'><font color=
'#FF6600'><font style='BACKGROUND-COLOR: white'><font color=
'windowtext'><font face='Agenda-Medium'><font size=
'2'><strong>Disclaimer:</strong><br>
To view the terms under which this email/fax is distributed, please
go to</font></font></font> <span style=
'font-family:Agenda-Medium; font-size:x-small; color: windowtext; text-decoration: none;'>
<span style=
'font-family:Agenda-Medium; font-size:x-small; color: windowtext; text-decoration: none;'>
<a href='http://www.tradewinds.coy/terms-and-conditions/' title=
''><span style=
'font-family:Agenda-Medium; font-size:x-small; color: windowtext; text-decoration: none;'>
http://www.tradewinds.coy/terms-and-conditions/</span></a></span></span></font></font></p>
<p style='FONT-SIZE: 7pt' class=
'8be98463-77f4-4213-9790-1440a81461db'><font color='windowtext'
face='Agenda-Medium'><font face='Agenda-Medium'><font size=
'2'><font face='Agenda-Medium'>Tradewinds&nbsp;is a limited
company. Registered in London No. 1. Registered office: Tradewinds,
Trade Way, TR8 1DE, UK</font><br></font></font><br></font></p>
<p class='8be98463-77f4-4213-9790-1440a81461db'></p>
<p class='8be98463-77f4-4213-9790-1440a81461db'></p>
<div class='WordSection1'>
<div>
<div style=
'border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'>
<p class='MsoNormal'><b><span style=
'font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b>
<span style=
'font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Projects
[mailto:projects@123.co.uk]<br>
<b>Sent:</b> 05 August 2015 5:30 PM<br>
<b>To:</b> Dave<br>
<b>Cc:</b> Projects<br>
<b>Subject:</b> Contract [1802]_confirmation</span></p>
</div>
</div>
<p class='MsoNormal'>&nbsp;</p>
<p class='MsoNormal'><span style=
'font-size:10.0pt;font-family:"Arial","sans-serif"'>Dear
Dave,</span></p>
<p class='MsoNormal'><span style=
'font-size:10.0pt;font-family:"Arial","sans-serif"'>&nbsp;</span></p>
<p class='MsoNormal'><span style=
'font-size:10.0pt;font-family:"Arial","sans-serif"'>Blah.&nbsp;</span></p>
<p class='MsoNormal'><span style=
'font-size:10.0pt;font-family:"Arial","sans-serif"'>&nbsp;</span></p>
<p class='MsoNormal'><span style='font-size:11.0pt'>Kind
regards</span></p>
<p class='MsoNormal'><span style=
'font-size:11.0pt'>&nbsp;</span></p>
<p class='MsoNormal'><span style='font-size:11.0pt'>Mark</span></p>
<p class='MsoNormal'><span style=
'font-size:11.0pt'>engineer</span></p>
<p class='MsoNormal'><span style='font-size:11.0pt'>Engineering
Department</span></p>
<p class='MsoNormal'><span style='font-size:11.0pt'><a href=
'http://www.babcock-wanson.co.uk/' title=
'blocked::http://www.123.co.uk/ http://www.123.co.uk/'><span style=
'color:windowtext'>www.123.co.uk</span></a></span></p>
<p class='MsoNormal'><span style=
'font-size:11.0pt'>&nbsp;</span></p>
<p class='MsoNormal'><span style='font-size:11.0pt'>123 UK Ltd, 7
123 Way, OT3 4FS. (T) 0208 123 4567</span></p>
<p class='MsoNormal'><span style=
'font-size:11.0pt'>&nbsp;</span></p>
<p class='MsoNormal'><span style='font-size:11.0pt'>This message is
confidential and without engagement on the part of 123 UK Ltd.
Information in publicity material and documentation included here
in part or in full must be verified before use.&nbsp; If you are
not the designated recipient please notify the sender
immediately.</span></p>
<p class='MsoNormal'><span style=
'font-size:11.0pt'>&nbsp;</span></p>
<p class='MsoNormal'><span style='font-size:11.0pt'>This message
has been virus scanned using 55 and no virus has been detected. If
in spite of our precautions a virus is discovered please notify
us.</span></p>
<p class='MsoNormal'><span style=
'font-size:10.0pt;font-family:"Arial","sans-serif"'>&nbsp;</span></p>
<p class='MsoNormal'>&nbsp;</p>
</div>
<p class='8be98463-77f4-4213-9790-1440a81461db'></p>
</body>
</html>

Open in new window

jjnet123Author Commented:
Indeed it does - is that table causing an issue by any chance?
Robert ShermanOwnerCommented:
I wonder for starters if the DOCTYPE declaration might be what fixed it...  

It could be any number of things..  perhaps a margin or padding setting, or maybe the GUID-looking class attributes, or...   :D

All I did was run it through HTMLTidy's "Clean Word 2000 Document" ruleset...   The output from that conversion:  

Found 0 errors 311 warnings
line 3 column 1 - Warning: missing <!DOCTYPE> declaration
line 151 column 3590 - Warning: inserting implicit <p>
line 158 column 128 - Warning: missing </font> before <table>
line 158 column 785 - Warning: inserting implicit <font>
line 158 column 796 - Warning: inserting implicit <p>
line 159 column 234 - Warning: missing </span> before <table>
line 159 column 1937 - Warning: discarding unexpected </span>
line 160 column 498 - Warning: inserting implicit <p>
line 161 column 132 - Warning: missing </font> before <p>
line 162 column 72 - Warning: inserting implicit <font>
line 163 column 72 - Warning: inserting implicit <font>
line 163 column 72 - Warning: missing </font> before </p>
line 165 column 474 - Warning: discarding unexpected </font>
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line 172 column 1136 - Warning: inserting implicit <p>
line 173 column 53 - Warning: discarding unexpected </font>
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line 344 column 8 - Warning: discarding unexpected </font>
line 344 column 15 - Warning: inserting implicit <p>
line 344 column 19 - Warning: inserting implicit <p>
line 344 column 23 - Warning: discarding unexpected </font>
line 3 column 7 - Warning: inserting missing 'title' element
line 158 column 194 - Warning: <table> attribute "width" has invalid value "290px"
line 160 column 241 - Warning: <img> anchor "IMG1" already defined
line 160 column 335 - Warning: <img> anchor "IMG1" already defined
line 162 column 110 - Warning: <font> attribute "color" has invalid value "windowtext"
line 163 column 110 - Warning: <font> attribute "color" has invalid value "windowtext"
line 166 column 72 - Warning: <font> attribute "color" has invalid value "windowtext"
line 151 column 3573 - Warning: trimming empty <div>
line 151 column 3590 - Warning: trimming empty <p>
line 158 column 55 - Warning: trimming empty <font>
line 158 column 128 - Warning: trimming empty <font>
line 158 column 796 - Warning: trimming empty <p>
line 159 column 234 - Warning: trimming empty <span>
line 160 column 498 - Warning: trimming empty <p>
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line 162 column 162 - Warning: trimming empty <font>
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line 169 column 49 - Warning: trimming empty <font>
line 170 column 1 - Warning: trimming empty <p>
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Open in new window

jjnet123Author Commented:
Yes, it's a nasty piece of text.

I don't think HTMLTidy will work for me unfortunately, as I may need different client machines to process the mail depending on what's going on, and I can't rely on it being installed (could possibly automate installation, but that might introduce other complications).

Thanks anyway, I'm going to see if I can isolate the table somehow and strip it out.

I think the problem is likely to lie with a single supplier and their corporate layout. If I can crack it for one, it will probably solve my immediate issue.

I'll let you know how I get on.
Robert ShermanOwnerCommented:
What form control are you using to display this?   Is it the Web Browser Control?
Robert ShermanOwnerCommented:
If you are still messing with this, can you confirm whether the following displays correctly for you?  I *THINK* that the only difference between what I have below and your original post is the white space at the top, the initial comment (the "<!-- generated by...." bit), and all of the empty <p> and </font> tags towards the bottom...

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	margin: 0cm 0cm 0pt
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table.8be98463-77f4-4213-9790-1440a81461dbtable {
	margin: 0cm 0cm 0pt
}
div.section1 {
	page: section1
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<meta name='Generator' content='Microsoft Word 14 (filtered medium)'><style><!--

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	panose-1:5 0 0 0 0 0 0 0 0 0;}
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ol
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--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext='edit' spidmax='1026' />
</xml><![endif]--><!--[if gte mso 9]><xml>
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<body link='blue' vlink='purple'>
<p class='8be98463-77f4-4213-9790-1440a81461db'><div class='WordSection1'><p class='MsoNormal'><span style='font-size:11.0pt;font-family:&quot;Calibri&quot;,&quot;sans-serif&quot;;color:#1F497D'>Good Morning,  </span></p><p class='MsoNormal'><span style='font-size:11.0pt;font-family:&quot;Calibri&quot;,&quot;sans-serif&quot;;color:#1F497D'> &nbsp; </span></p><p class='MsoNormal'><span style='font-size:11.0pt;font-family:&quot;Calibri&quot;,&quot;sans-serif&quot;;color:#1F497D'>All confirmed.  </span></p><p class='MsoNormal'><span style='font-size:11.0pt;font-family:&quot;Calibri&quot;,&quot;sans-serif&quot;;color:#1F497D'> &nbsp; </span></p><p class='MsoNormal'><span style='font-size:11.0pt;font-family:&quot;Calibri&quot;,&quot;sans-serif&quot;;color:#1F497D'>Please find attached lorem ipsum blah blah.  </span></p><p class='MsoNormal'><span style='font-size:11.0pt;font-family:&quot;Calibri&quot;,&quot;sans-serif&quot;;color:#1F497D'> &nbsp; </span></p><p class='MsoNormal'><span style='font-size:11.0pt;font-family:&quot;Calibri&quot;,&quot;sans-serif&quot;;color:#1F497D'>Don’t panic if this is not suitable as there are always other projects being moved around and I’m sure that for a 1 day slot we could bring this forward if required.  </span></p><p class='MsoNormal'><span style='font-size:11.0pt;font-family:&quot;Calibri&quot;,&quot;sans-serif&quot;;color:#1F497D'> &nbsp; </span></p><p class='MsoNormal'><span style='font-size:11.0pt;font-family:&quot;Calibri&quot;,&quot;sans-serif&quot;;color:#1F497D'>Just a few notes below as regards:  </span></p><p class='MsoNormal'><span style='font-size:11.0pt;font-family:&quot;Calibri&quot;,&quot;sans-serif&quot;;color:#1F497D'> &nbsp; </span></p><p class='MsoListParagraph' style='text-indent:-18.0pt;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-size:11.0pt;font-family:Symbol;color:#1F497D'><span style='mso-list:Ignore'>·<span style='font:7.0pt &quot;Times New Roman&quot;'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:11.0pt;font-family:&quot;Calibri&quot;,&quot;sans-serif&quot;;color:#1F497D'>to be provided by others </span></p><p class='MsoListParagraph' style='text-indent:-18.0pt;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-size:11.0pt;font-family:Symbol;color:#1F497D'><span style='mso-list:Ignore'>·<span style='font:7.0pt &quot;Times New Roman&quot;'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:11.0pt;font-family:&quot;Calibri&quot;,&quot;sans-serif&quot;;color:#1F497D'>work opening</span></p><p class='MsoNormal'><span style='font-size:11.0pt;font-family:&quot;Calibri&quot;,&quot;sans-serif&quot;;color:#1F497D'> &nbsp; </span></p><p class='MsoNormal'><span style='font-size:11.0pt;font-family:&quot;Calibri&quot;,&quot;sans-serif&quot;;color:#1F497D'>If you have any queries please don’t hesitate in contact me on the direct number below or e-mail.  </span></p><p class='MsoNormal'><span style='font-size:11.0pt;font-family:&quot;Calibri&quot;,&quot;sans-serif&quot;;color:#1F497D'> &nbsp; </span></p><p class='MsoNormal'><span style='font-size:11.0pt;font-family:&quot;Calibri&quot;,&quot;sans-serif&quot;;color:#1F497D'>Best Regards  </span></p><p class='MsoNormal'><span style='font-size:11.0pt;font-family:&quot;Calibri&quot;,&quot;sans-serif&quot;;color:#1F497D'>Dave &nbsp;  </span></p><p class='MsoNormal'><span style='font-size:11.0pt;font-family:&quot;Calibri&quot;,&quot;sans-serif&quot;;color:#1F497D'> &nbsp; </span></p><div></div></div></p>
<p class='8be98463-77f4-4213-9790-1440a81461db'><br>&nbsp;</p>
<p class='8be98463-77f4-4213-9790-1440a81461db'>
<table style='WIDTH: 100%; BORDER-COLLAPSE: collapse' class='8be98463-77f4-4213-9790-1440a81461dbTable' border='0' cellspacing='0' cellpadding='0'>
  <tbody>
  <tr style='FONT-SIZE: 8pt'>
    <td style='BORDER-BOTTOM: #cecece 1px solid; BORDER-TOP: #cecece 1px solid; PADDING-TOP: 10px' valign='top'>
      <p class='8be98463-77f4-4213-9790-1440a81461db'><font style='FONT-SIZE: 8pt' color='#cecece' face='Agenda-Medium'></font><font style='FONT-SIZE: 8pt' color='#a1a1a1' face='Agenda-Medium'><table style='font-size: 10pt; font-family: Agenda-Medium; color: #A0A0A0; width: 240px' cellpadding='0' cellspacing='0' width='290px' class='8be98463-77f4-4213-9790-1440a81461dbTable'><tr><td><span style='font-family:Agenda-Medium; color: windowtext; '>Dave</span></td></tr><tr><td><span style='font-family:Agenda-Medium; color: windowtext; font-weight: bold; '>Engineer</span></td></tr><tr><td><span style='font-family:Agenda-Medium; color: #000000; '>Tradewinds Ltd.</span></td></tr><tr><td><span style='font-family:Agenda-Medium; color: #000000; '>t/a Tradewinds</span></td></tr></table><br></font></p></td>
    <td style='BORDER-BOTTOM: #cecece 1px solid; BORDER-LEFT: #cecece 1px solid; PADDING-BOTTOM: 10px; PADDING-LEFT: 10px; WIDTH: 286px; BORDER-TOP: #cecece 1px solid; BORDER-RIGHT: #cecece 1px solid; PADDING-TOP: 10px' valign='top'><span style='font-family:Verdana; color: #CECECE; '><table style='font-size: 10pt; font-family: Agenda-Medium; color: #A0A0A0; width: 250px' cellpadding='0' cellspacing='0' class='8be98463-77f4-4213-9790-1440a81461dbTable'><tr style=''><td><span style='font-family:Agenda-Medium; color: #000000; font-weight: bold; '>Tel:</span></td><td><span style='font-family:Agenda-Medium; color: #000000; '>01234 567 312</span></td></tr><tr style=''><td><span style='font-family:Agenda-Medium; color: windowtext; font-weight: bold; '>Mob:</span></td><td><span style='font-family:Agenda-Medium; color: #000000; '>01234 567 327</span></td></tr><tr style=''><td><span style='font-family:Agenda-Medium; color: #000000; font-weight: bold; '>Fax:</span></td><td><span style='font-family:Agenda-Medium; color: #000000; '>0870 456 7890</span></td></tr><tr style=''><td><span style='font-family:Agenda-Medium; color: #000000; font-weight: bold; '>Ext:</span></td><td><span style='font-family:Agenda-Medium; color: #000000; '>224</span></td></tr><tr style=''><td><span style='font-family:Agenda-Medium; color: #000000; font-weight: bold; '>Email: &nbsp;</span></td><td><span style='font-family:Agenda-Medium; color: windowtext; '><span style='text-decoration: none; '><span style='text-decoration: none; '><a href='mailto:db@tradewinds.coy' title='Click to send email to Dave'><span style='text-decoration: none; '>db@tradewinds.coy</span></a></span></span></span></td></tr><tr style=''><td><span style='font-family:Agenda-Medium; color: windowtext; font-weight: bold; '>Web:</span></td><td><span style='font-family:Agenda-Medium; color: windowtext; text-decoration: none; '>http://www.tradewinds.coy</span></td></tr></table></span></td>
    <td style='BORDER-BOTTOM: #cecece 1px solid; BORDER-LEFT: #cecece 1px solid; PADDING-LEFT: 8px; WIDTH: 1137px; BORDER-TOP: #cecece 1px solid'><img id='IMG1' border='0' src='cid:imagebef66e.JPG@735faf89.4ebc947e' width='755' height='98'><img id='IMG1' border='0' src='cid:image0ecbd2.PNG@4f54622f.41a0e97a' width='165' height='98'><img id='IMG1' border='0' src='cid:image45d64d.JPG@1575205d.458cb101' width='158' height='98'><a href='http://www.db@tradewinds.coy'></a></td></tr></tbody></table></p>
<p style='FONT-SIZE: 7pt' class='8be98463-77f4-4213-9790-1440a81461db'><font color='#00b050' face='Agenda-Medium'></font>&nbsp;</p><font color='#ff6600'>
<p style='FONT-SIZE: 7pt' class='8be98463-77f4-4213-9790-1440a81461db'><font style='BACKGROUND-COLOR: white'><font color='windowtext'><font face='Agenda-Medium'><font size='2'><strong></strong></font></font></font></font>&nbsp;</p>
<p style='FONT-SIZE: 7pt' class='8be98463-77f4-4213-9790-1440a81461db'><font style='BACKGROUND-COLOR: white'><font color='windowtext'><font face='Agenda-Medium'><font size='2'><strong>Disclaimer:</strong><br>To view the 
terms under which this email/fax is distributed, please go to 
</font></font></font><span style='font-family:Agenda-Medium; font-size:x-small; color: windowtext; text-decoration: none; '><span style='font-family:Agenda-Medium; font-size:x-small; color: windowtext; text-decoration: none; '><a href='http://www.tradewinds.coy/terms-and-conditions/' title=''><span style='font-family:Agenda-Medium; font-size:x-small; color: windowtext; text-decoration: none; '>http://www.tradewinds.coy/terms-and-conditions/</span></a></span></span></p></font>
<p style='FONT-SIZE: 7pt' class='8be98463-77f4-4213-9790-1440a81461db'><font color='windowtext' face='Agenda-Medium'><font face='Agenda-Medium'><font size='2'><font face='Agenda-Medium'>Tradewinds&nbsp;is a limited company. Registered in 
London No. 1. Registered office: Tradewinds, Trade Way, TR8 1DE, 
UK</font><br></font></font><br></font>
<p class='8be98463-77f4-4213-9790-1440a81461db'><font face='Agenda-Medium'></font></p></font>
<p></p>
<p class='8be98463-77f4-4213-9790-1440a81461db'><div class='WordSection1'><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class='MsoNormal'><b><span style='font-size:10.0pt;font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;'>From:</span></b><span style='font-size:10.0pt;font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;'> Projects [mailto:projects@123.co.uk] <br><b>Sent:</b> 05 August 2015 5:30 PM<br><b>To:</b> Dave<br><b>Cc:</b> Projects<br><b>Subject:</b> Contract [1802]_confirmation  </span></p></div></div><p class='MsoNormal'> &nbsp; </p><p class='MsoNormal'><span style='font-size:10.0pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;'>Dear Dave,  </span></p><p class='MsoNormal'><span style='font-size:10.0pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;'> &nbsp; </span></p><p class='MsoNormal'><span style='font-size:10.0pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;'>Blah.&nbsp;   </span></p><p class='MsoNormal'><span style='font-size:10.0pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;'> &nbsp; </span></p><p class='MsoNormal'><span style='font-size:11.0pt'>Kind regards  </span></p><p class='MsoNormal'><span style='font-size:11.0pt'> &nbsp; </span></p><p class='MsoNormal'><span style='font-size:11.0pt'>Mark</span></p><p class='MsoNormal'><span style='font-size:11.0pt'>engineer  </span></p><p class='MsoNormal'><span style='font-size:11.0pt'>Engineering Department  </span></p><p class='MsoNormal'><span style='font-size:11.0pt'><a href='http://www.babcock-wanson.co.uk/' title='blocked::http://www.123.co.uk/
http://www.123.co.uk/'><span style='color:windowtext'>www.123.co.uk</span></a>  </span></p><p class='MsoNormal'><span style='font-size:11.0pt'> &nbsp; </span></p><p class='MsoNormal'><span style='font-size:11.0pt'>123 UK Ltd, 7 123 Way, OT3 4FS. (T) 0208 123 4567  </span></p><p class='MsoNormal'><span style='font-size:11.0pt'> &nbsp; </span></p><p class='MsoNormal'><span style='font-size:11.0pt'>This message is confidential and without engagement on the part of 123 UK Ltd. Information in publicity material and documentation included here in part or in full must be verified before use.&nbsp; If you are not the designated recipient please notify the sender immediately.  </span></p><p class='MsoNormal'><span style='font-size:11.0pt'> &nbsp; </span></p><p class='MsoNormal'><span style='font-size:11.0pt'>This message has been virus scanned using 55 and no virus has been detected. If in spite of our precautions a virus is discovered please notify us.  </span></p><p class='MsoNormal'><span style='font-size:10.0pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;'> &nbsp; </span></p><p class='MsoNormal'> &nbsp; </p></div> </p>
<p class='8be98463-77f4-4213-9790-1440a81461db'></body></html>

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jjnet123Author Commented:
Hi Robert,

Still messing, definitely not the table.

I'm just using a text box with 'Text Format' set to 'Rich Text'.

Your text there works fine, but the original text with the part you mention removed, does not. I'll try removing the empty tags next.
Robert ShermanOwnerCommented:
Yeah... it is rather strange.  The last I was looking at it, seemed to revolve around the last closing font tag as this works (where nothing in the beginning has been changed..)   I even went so far as to open it up in a hex editor to see if there was some non-printing character in there, but no such luck..


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<p class='8be98463-77f4-4213-9790-1440a81461db'><div class='WordSection1'><p class='MsoNormal'><span style='font-size:11.0pt;font-family:&quot;Calibri&quot;,&quot;sans-serif&quot;;color:#1F497D'>Good Morning,  </span></p><p class='MsoNormal'><span style='font-size:11.0pt;font-family:&quot;Calibri&quot;,&quot;sans-serif&quot;;color:#1F497D'> &nbsp; </span></p><p class='MsoNormal'><span style='font-size:11.0pt;font-family:&quot;Calibri&quot;,&quot;sans-serif&quot;;color:#1F497D'>All confirmed.  </span></p><p class='MsoNormal'><span style='font-size:11.0pt;font-family:&quot;Calibri&quot;,&quot;sans-serif&quot;;color:#1F497D'> &nbsp; </span></p><p class='MsoNormal'><span style='font-size:11.0pt;font-family:&quot;Calibri&quot;,&quot;sans-serif&quot;;color:#1F497D'>Please find attached lorem ipsum blah blah.  </span></p><p class='MsoNormal'><span style='font-size:11.0pt;font-family:&quot;Calibri&quot;,&quot;sans-serif&quot;;color:#1F497D'> &nbsp; </span></p><p class='MsoNormal'><span style='font-size:11.0pt;font-family:&quot;Calibri&quot;,&quot;sans-serif&quot;;color:#1F497D'>Don’t panic if this is not suitable as there are always other projects being moved around and I’m sure that for a 1 day slot we could bring this forward if required.  </span></p><p class='MsoNormal'><span style='font-size:11.0pt;font-family:&quot;Calibri&quot;,&quot;sans-serif&quot;;color:#1F497D'> &nbsp; </span></p><p class='MsoNormal'><span style='font-size:11.0pt;font-family:&quot;Calibri&quot;,&quot;sans-serif&quot;;color:#1F497D'>Just a few notes below as regards:  </span></p><p class='MsoNormal'><span style='font-size:11.0pt;font-family:&quot;Calibri&quot;,&quot;sans-serif&quot;;color:#1F497D'> &nbsp; </span></p><p class='MsoListParagraph' style='text-indent:-18.0pt;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-size:11.0pt;font-family:Symbol;color:#1F497D'><span style='mso-list:Ignore'>·<span style='font:7.0pt &quot;Times New Roman&quot;'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:11.0pt;font-family:&quot;Calibri&quot;,&quot;sans-serif&quot;;color:#1F497D'>to be provided by others </span></p><p class='MsoListParagraph' style='text-indent:-18.0pt;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-size:11.0pt;font-family:Symbol;color:#1F497D'><span style='mso-list:Ignore'>·<span style='font:7.0pt &quot;Times New Roman&quot;'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-size:11.0pt;font-family:&quot;Calibri&quot;,&quot;sans-serif&quot;;color:#1F497D'>work opening</span></p><p class='MsoNormal'><span style='font-size:11.0pt;font-family:&quot;Calibri&quot;,&quot;sans-serif&quot;;color:#1F497D'> &nbsp; </span></p><p class='MsoNormal'><span style='font-size:11.0pt;font-family:&quot;Calibri&quot;,&quot;sans-serif&quot;;color:#1F497D'>If you have any queries please don’t hesitate in contact me on the direct number below or e-mail.  </span></p><p class='MsoNormal'><span style='font-size:11.0pt;font-family:&quot;Calibri&quot;,&quot;sans-serif&quot;;color:#1F497D'> &nbsp; </span></p><p class='MsoNormal'><span style='font-size:11.0pt;font-family:&quot;Calibri&quot;,&quot;sans-serif&quot;;color:#1F497D'>Best Regards  </span></p><p class='MsoNormal'><span style='font-size:11.0pt;font-family:&quot;Calibri&quot;,&quot;sans-serif&quot;;color:#1F497D'>Dave &nbsp;  </span></p><p class='MsoNormal'><span style='font-size:11.0pt;font-family:&quot;Calibri&quot;,&quot;sans-serif&quot;;color:#1F497D'> &nbsp; </span></p><div></div></div></p>
<p class='8be98463-77f4-4213-9790-1440a81461db'><br>&nbsp;</p>
<p class='8be98463-77f4-4213-9790-1440a81461db'>
<table style='WIDTH: 100%; BORDER-COLLAPSE: collapse' class='8be98463-77f4-4213-9790-1440a81461dbTable' border='0' cellspacing='0' cellpadding='0'>
  <tbody>
  <tr style='FONT-SIZE: 8pt'>
    <td style='BORDER-BOTTOM: #cecece 1px solid; BORDER-TOP: #cecece 1px solid; PADDING-TOP: 10px' valign='top'>
      <p class='8be98463-77f4-4213-9790-1440a81461db'><font style='FONT-SIZE: 8pt' color='#cecece' face='Agenda-Medium'></font><font style='FONT-SIZE: 8pt' color='#a1a1a1' face='Agenda-Medium'><table style='font-size: 10pt; font-family: Agenda-Medium; color: #A0A0A0; width: 240px' cellpadding='0' cellspacing='0' width='290px' class='8be98463-77f4-4213-9790-1440a81461dbTable'><tr><td><span style='font-family:Agenda-Medium; color: windowtext; '>Dave</span></td></tr><tr><td><span style='font-family:Agenda-Medium; color: windowtext; font-weight: bold; '>Engineer</span></td></tr><tr><td><span style='font-family:Agenda-Medium; color: #000000; '>Tradewinds Ltd.</span></td></tr><tr><td><span style='font-family:Agenda-Medium; color: #000000; '>t/a Tradewinds</span></td></tr></table><br></font></p></td>
    <td style='BORDER-BOTTOM: #cecece 1px solid; BORDER-LEFT: #cecece 1px solid; PADDING-BOTTOM: 10px; PADDING-LEFT: 10px; WIDTH: 286px; BORDER-TOP: #cecece 1px solid; BORDER-RIGHT: #cecece 1px solid; PADDING-TOP: 10px' valign='top'><span style='font-family:Verdana; color: #CECECE; '><table style='font-size: 10pt; font-family: Agenda-Medium; color: #A0A0A0; width: 250px' cellpadding='0' cellspacing='0' class='8be98463-77f4-4213-9790-1440a81461dbTable'><tr style=''><td><span style='font-family:Agenda-Medium; color: #000000; font-weight: bold; '>Tel:</span></td><td><span style='font-family:Agenda-Medium; color: #000000; '>01234 567 312</span></td></tr><tr style=''><td><span style='font-family:Agenda-Medium; color: windowtext; font-weight: bold; '>Mob:</span></td><td><span style='font-family:Agenda-Medium; color: #000000; '>01234 567 327</span></td></tr><tr style=''><td><span style='font-family:Agenda-Medium; color: #000000; font-weight: bold; '>Fax:</span></td><td><span style='font-family:Agenda-Medium; color: #000000; '>0870 456 7890</span></td></tr><tr style=''><td><span style='font-family:Agenda-Medium; color: #000000; font-weight: bold; '>Ext:</span></td><td><span style='font-family:Agenda-Medium; color: #000000; '>224</span></td></tr><tr style=''><td><span style='font-family:Agenda-Medium; color: #000000; font-weight: bold; '>Email: &nbsp;</span></td><td><span style='font-family:Agenda-Medium; color: windowtext; '><span style='text-decoration: none; '><span style='text-decoration: none; '><a href='mailto:db@tradewinds.coy' title='Click to send email to Dave'><span style='text-decoration: none; '>db@tradewinds.coy</span></a></span></span></span></td></tr><tr style=''><td><span style='font-family:Agenda-Medium; color: windowtext; font-weight: bold; '>Web:</span></td><td><span style='font-family:Agenda-Medium; color: windowtext; text-decoration: none; '>http://www.tradewinds.coy</span></td></tr></table></span></td>
    <td style='BORDER-BOTTOM: #cecece 1px solid; BORDER-LEFT: #cecece 1px solid; PADDING-LEFT: 8px; WIDTH: 1137px; BORDER-TOP: #cecece 1px solid'><img id='IMG1' border='0' src='cid:imagebef66e.JPG@735faf89.4ebc947e' width='755' height='98'><img id='IMG1' border='0' src='cid:image0ecbd2.PNG@4f54622f.41a0e97a' width='165' height='98'><img id='IMG1' border='0' src='cid:image45d64d.JPG@1575205d.458cb101' width='158' height='98'><a href='http://www.db@tradewinds.coy'></a></td></tr></tbody></table></p>
<p style='FONT-SIZE: 7pt' class='8be98463-77f4-4213-9790-1440a81461db'><font color='#00b050' face='Agenda-Medium'></font>&nbsp;</p><font color='#ff6600'>
<p style='FONT-SIZE: 7pt' class='8be98463-77f4-4213-9790-1440a81461db'><font style='BACKGROUND-COLOR: white'><font color='windowtext'><font face='Agenda-Medium'><font size='2'><strong></strong></font></font></font></font>&nbsp;</p>
<p style='FONT-SIZE: 7pt' class='8be98463-77f4-4213-9790-1440a81461db'><font style='BACKGROUND-COLOR: white'><font color='windowtext'><font face='Agenda-Medium'><font size='2'><strong>Disclaimer:</strong><br>To view the
terms under which this email/fax is distributed, please go to
</font></font></font><span style='font-family:Agenda-Medium; font-size:x-small; color: windowtext; text-decoration: none; '><span style='font-family:Agenda-Medium; font-size:x-small; color: windowtext; text-decoration: none; '><a href='http://www.tradewinds.coy/terms-and-conditions/' title=''><span style='font-family:Agenda-Medium; font-size:x-small; color: windowtext; text-decoration: none; '>http://www.tradewinds.coy/terms-and-conditions/</span></a></span></span></p></font>
<p style='FONT-SIZE: 7pt' class='8be98463-77f4-4213-9790-1440a81461db'><font color='windowtext' face='Agenda-Medium'><font face='Agenda-Medium'><font size='2'><font face='Agenda-Medium'>Tradewinds&nbsp;is a limited company. Registered in
London No. 1. Registered office: Tradewinds, Trade Way, TR8 1DE,
UK</font><br></font></font><br></font>
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<p class='8be98463-77f4-4213-9790-1440a81461db'><div class='WordSection1'><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class='MsoNormal'><b><span style='font-size:10.0pt;font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;'>From:</span></b><span style='font-size:10.0pt;font-family:&quot;Tahoma&quot;,&quot;sans-serif&quot;'> Projects [mailto:projects@123.co.uk] <br><b>Sent:</b> 05 August 2015 5:30 PM<br><b>To:</b> Dave<br><b>Cc:</b> Projects<br><b>Subject:</b> Contract [1802]_confirmation  </span></p></div></div><p class='MsoNormal'> &nbsp; </p><p class='MsoNormal'><span style='font-size:10.0pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;'>Dear Dave,  </span></p><p class='MsoNormal'><span style='font-size:10.0pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;'> &nbsp; </span></p><p class='MsoNormal'><span style='font-size:10.0pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;'>Blah.&nbsp;   </span></p><p class='MsoNormal'><span style='font-size:10.0pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;'> &nbsp; </span></p><p class='MsoNormal'><span style='font-size:11.0pt'>Kind regards  </span></p><p class='MsoNormal'><span style='font-size:11.0pt'> &nbsp; </span></p><p class='MsoNormal'><span style='font-size:11.0pt'>Mark</span></p><p class='MsoNormal'><span style='font-size:11.0pt'>engineer  </span></p><p class='MsoNormal'><span style='font-size:11.0pt'>Engineering Department  </span></p><p class='MsoNormal'><span style='font-size:11.0pt'><a href='http://www.babcock-wanson.co.uk/' title='blocked::http://www.123.co.uk/
http://www.123.co.uk/'><span style='color:windowtext'>www.123.co.uk</span></a>  </span></p><p class='MsoNormal'><span style='font-size:11.0pt'> &nbsp; </span></p><p class='MsoNormal'><span style='font-size:11.0pt'>123 UK Ltd, 7 123 Way, OT3 4FS. (T) 0208 123 4567  </span></p><p class='MsoNormal'><span style='font-size:11.0pt'> &nbsp; </span></p><p class='MsoNormal'><span style='font-size:11.0pt'>This message is confidential and without engagement on the part of 123 UK Ltd. Information in publicity material and documentation included here in part or in full must be verified before use.&nbsp; If you are not the designated recipient please notify the sender immediately.  </span></p><p class='MsoNormal'><span style='font-size:11.0pt'> &nbsp; </span></p><p class='MsoNormal'><span style='font-size:11.0pt'>This message has been virus scanned using 55 and no virus has been detected. If in spite of our precautions a virus is discovered please notify us.  </span></p><p class='MsoNormal'><span style='font-size:10.0pt;font-family:&quot;Arial&quot;,&quot;sans-serif&quot;'> &nbsp; </span></p><p class='MsoNormal'> &nbsp; </p></div> </p>
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jjnet123Author Commented:
Yes, removing those font tags did the trick!

Now I just need to write something to remove them for me. I can handle that bit.

I know that the formatting is terrible, but I feel it should work if it works elsewhere. I consider this a bug.

Thanks for your help!
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