Routing calls Cisco Unified CM Administration

Cisco Unified CM Administration

Cisco Unity Connection Administration


I have an older phone system (getting replaced in a few months) that has an 1-800-xxx-xxxx number coming in to the wrong extenson and I can't seem to find out where I can change the routing of this number to go to another extension. Where in the phone system would I go to change what extension this 800 number gets delivered to?

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José MéndezCommented:
First of all: when someone calls that number, does it play a recording-like menu of options or does it immediately play ringback tone?
cbrassetAuthor Commented:
Right now it's going direct to a users extension/voicemail (The user hasn't started yet). We need to go it to another call queue that is already setup.
Maybe the routing of this TFN is done by your provider?

If not there might be some possible things:
- Translation Pattern
- Route Pattern
- Virtual Directory Number
- Translation on H.323 Gateway

The Dialed Number Analyzer (DNA) can help

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José MéndezCommented:
I think you better try using the Dialed Number Analyzer to understand which type of pattern is catching those incoming calls.

Log into your CM using this URL:

http://<IP Addr>/dna

Go to Analysis > TRunk > find your trunk or voice gateway

Enter the number that callmanager receives as the called number when dialing the toll free number. For example, if you call 800 111 2233 from the outside, chances are your Telco will send 8001112233 as the called party. GEnerate an anlysis  using that page to see the pattern that is matched. Copy/Paste the results here and I will help you clarify.
cbrassetAuthor Commented:
The number was being routed by the provider to the extension. Found it out before I saw this but still correct answer.
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Voice Over IP

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