Outlook Mac 2011 Cannot Connect to Exchange 2010

I'm a newbie on MACs and I'm trying to add an exchange email and connect Mac Outlook 2011 to our 2010 exchange server and for some reason it will not connect.  We have three iPhones and they connect with no problem.  I have read through the other questions on this and removed office and reinstall but it still will not connect.  Its probably something minor that I'm missing.

Any help would be appreciated!!  Thanks!
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CompTech810Asked:
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Ugo MenaCommented:
What type of error are you getting?

What authentication method do you have set within Outlook 2011?
CompTech810Author Commented:
That it is not connecting to Exchange.  I'm using user/password.  I noticed in advanced configuration that the server that it is using has  https://mail.domain.com/ems/exchange.asmx and I'm pretty sure that the iPhones are using  https://mail.domain.com/owa  just a thought
Ugo MenaCommented:
You should try to change the server to whatever is working in the iPhone configuration.
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CompTech810Author Commented:
I did, and it still doesn't connect.  I read one post about a mac virtual directory but I'm not sure what directory they are referring to, do you?
Ugo MenaCommented:
Additionally you may want to check to see if there is an auto discovery DNS entry present for your domain. If your client's are using an internal DNS server you can just add it yourself.
Ugo MenaCommented:
Ugo MenaCommented:
Do you have IMAP enabled on your 2010 exchange?
CompTech810Author Commented:
No, I don't have IMAP configured.
Ugo MenaCommented:
Do you have any clients using Outlook? or is everyone setup to only use mobile OWA?
CompTech810Author Commented:
Yes, all internal computers are using Outlook, and the mobile smart phones are using OWA.
WORKS2011Austin Tech CompanyCommented:
remove http:// or https:// from the beginning of the domain name.

For example, remote.domain.com enter into the server IP as just this, "remote.domain.com"

Not sure why this works but it should. I've experienced the same issues.

If it doesn't work on the phones reset the network settings. If it doesn't work on MAC's you likely have to rebuild the entire MAC, unfortunately MAC's don't have the ability to reset the NICs. FYI, sudo ifconfig en0 down / up won't work on the MAC.

I wouldn't spend too much time changing the exchange server, this is well known issue with MAC's and Office 2011.
Ugo MenaCommented:
Do you have an auto discovery cname entry in place for your domain?

What WORKS2011 is suggesting above is a workaround that sometimes works for a properly setup autodiscovery entry.

Mac Outlook 2011 will look for the autodiscovery entry.
Ugo MenaCommented:
If you prefer to manually enter the server name, try using the domain\username method not user@domain within the username and password fields.
WORKS2011Austin Tech CompanyCommented:
ultralites
What WORKS2011 is suggesting above is a workaround that sometimes works for a properly setup autodiscovery entry.
do your research before making false claims.


I wrote,
...this is well known issue with MAC's and Office 2011.
if you can't find the information I'll be happy to forward to help you out.  

I wrote,
If it doesn't work on the phones reset the network settings. If it doesn't work on MAC's you likely have to rebuild the entire MAC, unfortunately MAC's don't have the ability to reset the NICs. FYI, sudo ifconfig en0 down / up won't work on the MAC.

The same thing happens with iPhones and iPads. Difference with MAC's is you can't reset the network settings without re-imaging the entire device, as I mentioned above.
Ugo MenaCommented:
You will likely need to configure the virtual directories for each of the services you would like to auto discover on your network.

Here is the technet help to walk you through each service you would like to setup

https://technet.microsoft.com/en-us/library/Aa995956(v=EXCHG.141).aspx
WORKS2011Austin Tech CompanyCommented:
cut and paste...yeah...already been read ten time...when do you realize this is a "Known issue with Microsoft in Office 2011".

Office 2016 in beta....
Ugo MenaCommented:
Are you offering a solution or trolling WORKS2011?
WORKS2011Austin Tech CompanyCommented:
CompTech810 please confirm if you have window operating systems and what version of Office?

There's a known issue in Exchange, please confirm you have SP3 and Rollup 9 installed on your exchange server.
WORKS2011Austin Tech CompanyCommented:
Looks like Rollup 10 for SP3 is out, click here.
CompTech810Author Commented:
Sorry for the delay, other fun issues came up.  

works2011 reinstalling the OS is not an option.   All of my OS's are windows with the exception of this one MAC.....  

ultralites I'll have to read up on auto discovery.
WORKS2011Austin Tech CompanyCommented:
did you try my other suggestions, what about SP3 Rollup 10?

what about removing http:// and https:// and only using remote.domain.com or mail.domain.com, it's worth it for troubleshooting.

if you have the "known issue" with Office 2011 then you won't be able to resolve without reinstalling the MAC os. It's not a good option because it can happen again. I'm making the point "If you have the known issue between MAC Office 2011 and Exchange" then you can try and resolve as much as you want, you'll either have to alter exchange for one MAC and risk creating other problems in exchange.

The problem is with the NIC card in the MAC, if you read my previous posts and the one you read earlier about IIS virtual directory you'll understand more.

Good luck, remind yourself it works for everything but the "ONE MAC", think about this for a second. There's a known issue with Office 2011 / MAC and there's only one device that doesn't connect on your network.
WORKS2011Austin Tech CompanyCommented:
I can't make my point anymore, good luck to you.
CompTech810Author Commented:
Well, I figured it out.  For some reason Outlook 2011 for MAC uses EWS not OWA.   Our exchange server had EWS disabled.  I'm glad I didn't listen to WORKS2011 and reload the OS...........

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Ugo MenaCommented:
Im glad you got this figured out.

I knew it was going to be a service that was not turned on. And not a known issue as stated above.

Best practice would be to also verify your autodiscovery settings.
Ugo MenaCommented:
Not sure if you know this but AutoDiscovery, is part of Exchange Web Services (EWS).
CompTech810Author Commented:
Thanks ultralites!
CompTech810Author Commented:
No one had me check EWS on the Exchange server
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