Reinstall still won't do updates

I was given a  Presario CQ57 WIndows 7 and did a hard drive reinstall of the OS because it was not updating windows files.  And behold it still does not update windows files.  I have installed The Fix It app from Microsoft and run it several times. the app said it fixed several things but it still hangs on looking for new files when running. It is a valid Win 7 license.  Is there anyway to just jump to 10 and if not any additional approaches to get the updates working.  thanks
kagofficeClergyAsked:
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kagofficeClergyAuthor Commented:
simple thanks
kagofficeClergyAuthor Commented:
okay the saga continues.  I was able to download Win 10 but a part of its start up procedure is the check for updates.  It hangs there and i am not given the option of skipping that part of the procedure.
kagofficeClergyAuthor Commented:
okay it finally timed out and is now installing Win 10
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