Windows Server 2008 R2 terminal server user account duplicating issue ?

Hi All,

I'm having some issue with my Terminal Server farm nodes (Windows Server 2008 R2), it happens in all of the nodes and for all of the users, where their AD account is duplicated with sequential number at the back of it:

C:\Users\John.domain
C:\Users\John.domain.001
C:\Users\John.domain.002
C:\Users\John.domain.003
...
C:\Users\John.domain.028

C:\Users\Jane.domain
C:\Users\Jane.domain.001
C:\Users\Jane.domain.002
C:\Users\Jane.domain.003
...
C:\Users\Jane.domain.021

as above example.

Any kind of help and suggestion would be greatly appreciated.

Thanks.
LVL 11
Senior IT System EngineerIT ProfessionalAsked:
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marek1712Commented:
It may be similar issue to THIS ONE.
Do you use Delete cached copies of roaming profiles setting? If yes - check if Adobe Reader creates junk in users' %temp% folders.

It's been even documented on ADOBE's blog.

Problem:
Issue

If you are printing files with Adobe Reader/Acrobat you may notice that some tmp files are created in your Windows Temp folder:

C:\Documents and Settings\<user>\Local Settings\Temp

with file names similar to:

Z@R3A.tmp

Z@R3C.tmp

Z@R3E.tmp

Z@R38.tmp

Z@R3B.tmp

Only some of these tmp files get cleaned up after the print job has completed and you close Adobe Reader/Acrobat.  The remaining files are locked and cannot be deleted.  This can cause problems particularly in Terminal Server or Citrix environments where the user’s profile should be cleaned up when they logoff, but such locked tmp files prevent the successful cleanup.  This problem with remaining locked files only seems to occur on Windows XP, NT and 2003 Server.
Workarounds:
Workaround1

In a Terminal Server or Citrix environment it is not possible to restart the machine, as there may be other users logged on.  Therefore you may use one of the following workaround files.

There are 2 methods used in Acrobat/Reader to create these temp files for the fonts.  In the first acroct.ini file we disable one of these methods, and this has brought positive results in most cases.  In the second acroct.ini file we disable both methods, so that no temp files for the fonts are generated anymore, and therefore cannot be locked.

1. close Adobe Reader/Acrobat

2. extract the first acroct.ini, or second acroct.ini file to C:\Windows

On Terminal Server this should then install the .ini file in each user profile under C:\Documents and Settings\<user>\Windows.

Please note that using these .ini files will reduce the quality of the printed output, as the printed fonts can no longer render exactly as shown on screen.  Therefore it is more desirable to use the first acroct.ini (disables only one method) if it solves the issue, rather than the second acroct.ini (disables both methods).  You should verify the printed output using these files and decide which one works best for you.

Workaround2

Following our testing we have discovered that the issue does not occur in Windows 7, or Windows 2008 Server.

It seems that the updated versions of Windows provide a solution to this issue.  We would therefore recommend updating your OS if possible.

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Brian CTXSupportCitrix ConsultantCommented:
Browse to the folders of the profiles and see if there is any file remaining that may give an indicator to which application is causing this issue.  This is typically because a file is still in use.
Senior IT System EngineerIT ProfessionalAuthor Commented:
Yes I know how to clean it up using DelProf2.exe freeware and then rebooting the server.

I wonder what is the rot cause of this issue ?
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Windows Server 2008

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