3D Printer

Hi Experts,

Our school recently bought a 3D printer for classroom lab.  I am wondering if IT is in charge of this device.   I believe IT is in charge of its network connection, but not sure if IT will take care of its maintenance or troubleshooting its problem.  

Does anyone have guidance or advice on this issue or article talking about it?

Thank you so much in advance,

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TemodyPickalbatros, IT ManagerCommented:
The short answer yes
But I don't think you will be responsible also for maintenance and troubleshooting the printer hardware error
We only response to connection, driver, and make sure the printer working properly etc
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I think YouTube and Google will be the best way for learning how it's working.

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Tyler BrooksNetwork and Security ConsultantCommented:
Ultimately it would depend on how your school chooses to handle it, for most of our clients we do the troubleshooting for their printers (admittedly they aren't 3D), up to the point that they need actually hardware work done.

I would be making sure that whoever is in charge is clear on what level of support your IT department is qualified to supply, and in what situations it would be necessary to seek outside help.
EnjoyNetAuthor Commented:
Thank you very much for quick advice.
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Scott CSenior EngineerCommented:
I agree with the above, in the past, I have supported HP printers in a large environment.  I set up the printer and made sure there was connectivity.

When there was a maintenance issue we called in HP.  You don't want to perform maintenance and void the warranty.  As long as it's under warranty, service should be performed by qualified personnel.
EnjoyNetAuthor Commented:
Your comments will help us make a decision on who is going to be in charge of maintenance and troubleshooting.   Thank you so much.
This is a business discussion more so than a technological one. The decision has be agreed up between the departments. Could be the lab itself, the department the lab falls under, IT. It could even be decided to outsource responsibility for it to a third party vendor. This is something that should have been determined before the printer was actually purchased. At this point, it is something that has to be discussed now. Arrange the meeting, and things will hopefully get hashed out.
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