3D Printer

Hi Experts,

Our school recently bought a 3D printer for classroom lab.  I am wondering if IT is in charge of this device.   I believe IT is in charge of its network connection, but not sure if IT will take care of its maintenance or troubleshooting its problem.  

Does anyone have guidance or advice on this issue or article talking about it?

Thank you so much in advance,

EN
EnjoyNetAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

TemodyPickalbatros, IT ManagerCommented:
The short answer yes
But I don't think you will be responsible also for maintenance and troubleshooting the printer hardware error
We only response to connection, driver, and make sure the printer working properly etc
About learning how it works
I think YouTube and Google will be the best way for learning how it's working.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Tyler BrooksNetwork and Security ConsultantCommented:
Ultimately it would depend on how your school chooses to handle it, for most of our clients we do the troubleshooting for their printers (admittedly they aren't 3D), up to the point that they need actually hardware work done.

I would be making sure that whoever is in charge is clear on what level of support your IT department is qualified to supply, and in what situations it would be necessary to seek outside help.
EnjoyNetAuthor Commented:
Thank you very much for quick advice.
Determine the Perfect Price for Your IT Services

Do you wonder if your IT business is truly profitable or if you should raise your prices? Learn how to calculate your overhead burden with our free interactive tool and use it to determine the right price for your IT services. Download your free eBook now!

Scott CSenior EngineerCommented:
I agree with the above, in the past, I have supported HP printers in a large environment.  I set up the printer and made sure there was connectivity.

When there was a maintenance issue we called in HP.  You don't want to perform maintenance and void the warranty.  As long as it's under warranty, service should be performed by qualified personnel.
EnjoyNetAuthor Commented:
Your comments will help us make a decision on who is going to be in charge of maintenance and troubleshooting.   Thank you so much.
masnrockCommented:
This is a business discussion more so than a technological one. The decision has be agreed up between the departments. Could be the lab itself, the department the lab falls under, IT. It could even be decided to outsource responsibility for it to a third party vendor. This is something that should have been determined before the printer was actually purchased. At this point, it is something that has to be discussed now. Arrange the meeting, and things will hopefully get hashed out.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Printers and Scanners

From novice to tech pro — start learning today.