DVD burner drive not accessible on windows 10 computer?

I have recently upgraded to Windows 10.  The LG DVD burner driver is not showing up in the My PC window.  This is a problem because the drive is not reading dvd discs and I would like to burn some back up data to a DVD.  What can I do to solve this problem?
Thanks,
capreol
capreolAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Scott CSenior EngineerCommented:
See if there is an updated driver for your optical drive.  If not, buy another one that is Windows 10 compatible.

What is the model for your LG optical drive?

Also, check the cable to make sure nothing came loose.

And as a final test to make sure your drive is good, try to boot from a Windows install disk and see if you can get to the start up screen.  If you can't, then you know something is wrong with the drive.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
David Johnson, CD, MVPOwnerCommented:
this is normally caused by the filters being incorrect.

1. Delete the UpperFilters registry entry

1. In Registry Editor, expand My Computer, and then expand HKEY_LOCAL_MACHINE.
2. Expand SYSTEM, and then expand CurrentControlSet.
3. Expand Control, and then expand Class.
4. Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.
5. In the details pane of Registry Editor, on the right side, click UpperFilters.

Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only.
* If you see the UpperFilters registry entry in the details pane of Registry Editor, go to step 6.
* If you do not see the UpperFilters registry entry, you still might have to remove the
LowerFilters registry entry. To do this, go to "Step 3: Delete the LowerFilters registry entry."
6. On the Edit menu, click Delete.
7. Click Yes when you receive the following message:
Are you sure you want to delete this value?

The UpperFilters registry entry is removed.

2. Delete the LowerFilters registry entry


1. In the details pane of Registry Editor, on the right side, click LowerFilters.

Note You might see a LowerFilters.bak registry entry. You do not have to remove that entry. Click LowerFilters only.

If you do not see the LowerFilters registry entry, unfortunately this content is unable to help you any more. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
2. On the Edit menu, click Delete.
3. Click Yes when you receive the following message:
Are you sure you want to delete this value?
The LowerFilters registry entry is removed.
4. Exit Registry Editor.

 

3. Reboot your Computer

Restart your computer. After you have done this, try to access the CD or DVD drive. If you can access the CD or DVD drive, and if you do not receive an error message, the problem is resolved. You can reinstall your CD or DVD writing or recording software. http://bit.ly/1WD5WMN
0
Michael FowlerSolutions ConsultantCommented:
While these are listed for previous version of windows they will work with Windows 10

Resolution 1: Use the Hardware and Devices troubleshooter
Resolution 2: Use the CD/DVD Fix it troubleshooter
Resolution 3: Manually fix corrupted registry entries
Resolution 4: Update or reinstall the driver
Resolution 5: Create a registry subkey for the device

https://support.microsoft.com/en-us/kb/314060
0
Cloud Class® Course: C++ 11 Fundamentals

This course will introduce you to C++ 11 and teach you about syntax fundamentals.

nobusCommented:
check if the cd drive shows in the bios - if not, it may have a bad connection - so remove/reseat the cable, or drive
otherwise - replace the drive - it is probably bad
0
capreolAuthor Commented:
The jury is still out on this one.  With a significant Microsoft update last night from Microsoft for windows 10 there is an icon now showing up in the "this pc" window.  The icon is a generic dvd drive icon.  When I put a dvd with something on it in either one of the two dvd drives installed on this computer nothing happens.  Keep in mind both of these DVD drives worked perfectly with Windows 7.  My next step is to remove both of these drives and replace one of them with a recently manufactured DVD drive with the ancillary software.  I have decided to not award the points until I get to the bottom of this issue.  Thanks for your patience.
capreol
0
nobusCommented:
what model is/are these drives?  if too old - they may not have the necessary driver
0
capreolAuthor Commented:
I had to switch the SATA drive connector cable to a new connection on the motherboard.  I guess the original connection  on the board was not working.  Now it is working okay.
thanks,
capreol
0
nobusCommented:
yes, the small sata connections easily get a bad contact
tx for feedback
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows 10

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.