Unable to delete emails in OWA Exchange 2010

hi,

Environment: Server 2008 R2 SP1 and Single Exchange  2010 SP3 Roll up 10
All users are having issue deleting emails from OWA. When they try to delete it I am getting an error message  they are getting error message
The action you tried to perform couldn't be completed because there's a configuration problem on the server. If the problem continues, contact your helpdesk.
The entire error report is listed below:  Hide Report
The action you tried to perform couldn't be completed because there's a configuration problem on the server. If the problem continues, contact your helpdesk.

and when I check event viewer and found the error message
Outlook Web App couldn't connect Exchange Web Services due to a configuration error. Response code = "null, webException.Status = SendFailure".
I googled around and of people said it is a binding error message.   What do I check in Binding. I compared with Other clients Exchange server who don't have this issue and they are identical.

Can you please help me fix this issue?
LVL 1
ukitsmeAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

MAS (MVE)EE Solution GuideCommented:
Do you have a host name configured in IIS under the bindings?
If yes you have to remove it.
Open IIS manager --> Right click "Default web site"--> click "Edit bindings"
It will be like the attached one
EE1.png
0
Jon DoeCommented:
To fix this issue do the following things.

Go to c:\inetpub\wwwroot
Make a copy of web.config file
Open the original web.config file with notepad.
Search for childonly="false"
change the "false" to "true" and save the file.
Restart the IIS service.
 
Go to IIS -> Default Web Site -> EWS -> Authentication -> Windows Authentication should be "Enabled"
0
MAS (MVE)EE Solution GuideCommented:
0
Ultimate Tool Kit for Technology Solution Provider

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy now.

ukitsmeAuthor Commented:
Hi Mas,

Thats exactly what I got. please check the attachment
20-08-2015-10-29-29-AM.png
0
ukitsmeAuthor Commented:
hi Sunit P Mehta,

I didn't find web.config file in C:\inetpub\wwwroot.

please check the screen shot
0
ukitsmeAuthor Commented:
0
ukitsmeAuthor Commented:
hi Mas,

I already made the changes. please check the screen shot
20-08-2015-10-54-31-AM.png
0
Jon DoeCommented:
Navigate to this directory. You may try Start > Run and paste %windir%\system32\inetsrv\config
0
ukitsmeAuthor Commented:
Don't have a copy of Web.config over there either.
0
Jon DoeCommented:
<drive>\Program Files\Microsoft\Exchange Server\<version>\ClientAccess\Owa
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
ukitsmeAuthor Commented:
There is no fix for it at this stage
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Exchange

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.