Avatar of ukitsme
ukitsme
 asked on

Unable to delete emails in OWA Exchange 2010

hi,

Environment: Server 2008 R2 SP1 and Single Exchange  2010 SP3 Roll up 10
All users are having issue deleting emails from OWA. When they try to delete it I am getting an error message  they are getting error message
The action you tried to perform couldn't be completed because there's a configuration problem on the server. If the problem continues, contact your helpdesk.
The entire error report is listed below:  Hide Report
The action you tried to perform couldn't be completed because there's a configuration problem on the server. If the problem continues, contact your helpdesk.

and when I check event viewer and found the error message
Outlook Web App couldn't connect Exchange Web Services due to a configuration error. Response code = "null, webException.Status = SendFailure".
I googled around and of people said it is a binding error message.   What do I check in Binding. I compared with Other clients Exchange server who don't have this issue and they are identical.

Can you please help me fix this issue?
ExchangeEmail ServersMicrosoft Server OS

Avatar of undefined
Last Comment
ukitsme

8/22/2022 - Mon
M A

Do you have a host name configured in IIS under the bindings?
If yes you have to remove it.
Open IIS manager --> Right click "Default web site"--> click "Edit bindings"
It will be like the attached one
EE1.png
Jon Doe

To fix this issue do the following things.

Go to c:\inetpub\wwwroot
Make a copy of web.config file
Open the original web.config file with notepad.
Search for childonly="false"
change the "false" to "true" and save the file.
Restart the IIS service.
 
Go to IIS -> Default Web Site -> EWS -> Authentication -> Windows Authentication should be "Enabled"
M A

Your help has saved me hundreds of hours of internet surfing.
fblack61
ukitsme

ASKER
Hi Mas,

Thats exactly what I got. please check the attachment
20-08-2015-10-29-29-AM.png
ukitsme

ASKER
hi Sunit P Mehta,

I didn't find web.config file in C:\inetpub\wwwroot.

please check the screen shot
ukitsme

ASKER
Get an unlimited membership to EE for less than $4 a week.
Unlimited question asking, solutions, articles and more.
ukitsme

ASKER
hi Mas,

I already made the changes. please check the screen shot
20-08-2015-10-54-31-AM.png
Jon Doe

Navigate to this directory. You may try Start > Run and paste %windir%\system32\inetsrv\config
ukitsme

ASKER
Don't have a copy of Web.config over there either.
Experts Exchange has (a) saved my job multiple times, (b) saved me hours, days, and even weeks of work, and often (c) makes me look like a superhero! This place is MAGIC!
Walt Forbes
Jon Doe

<drive>\Program Files\Microsoft\Exchange Server\<version>\ClientAccess\Owa
ASKER CERTIFIED SOLUTION
ukitsme

Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question
ukitsme

ASKER
There is no fix for it at this stage