Outlook Client Folder Rules not updating on Mobile Devices

We use rules in Outlook to move incoming mail to different folders. I have noticed that the mobile devices do not show a new mail notification for the messages that have been moved to folders. The folders do not sync mail until opened. I've spoken to O365 Support regarding this and am getting nowhere...

It seems like I've seen a setting before in OWA to tell it what folders to push to mobile devices but am not sure.

Any insight into this would be greatly appreciated.

Thanks,
David
David MundtDirector of Information TechnologyAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

David Johnson, CD, MVPOwnerCommented:
by default mobile clients cannot use cached mode due to memory and storage constraints.  some clients have 'unread mail' folders
David MundtDirector of Information TechnologyAuthor Commented:
I did not know that iphone used cached mode since they get email pushed by exchange. It seems like there is a setting somewhere to tell which folders to push to the device.
systechadminConsultantCommented:
No any mobile dont use Outlook filter by default. it needs to manualy setup which folder u want to sync on mobile device. Kindly check the sync settings of the account  confgired
David MundtDirector of Information TechnologyAuthor Commented:
There used to be a setting in iPhone where you could set which folders to sync but those settings no longer exist.

I've even tried using the Outlook app and it has no folder sync options either...

It seems the only workable solution at this point is to disable my inbox rules so all messages go to the inbox and trigger new mail alert on the phone.
David MundtDirector of Information TechnologyAuthor Commented:
The solution to this issue was much simpler than I imagined.

Apple moved the push settings for email accounts into one area.

On iPhone: go to settings > Mail Contacts and Calendars > Fetch New Data > for each mail account select the folders to be pushed to the phone.

Everything works fine now.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Outlook

From novice to tech pro — start learning today.