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Outlook Client Folder Rules not updating on Mobile Devices

We use rules in Outlook to move incoming mail to different folders. I have noticed that the mobile devices do not show a new mail notification for the messages that have been moved to folders. The folders do not sync mail until opened. I've spoken to O365 Support regarding this and am getting nowhere...

It seems like I've seen a setting before in OWA to tell it what folders to push to mobile devices but am not sure.

Any insight into this would be greatly appreciated.

Thanks,
David

David Johnson, CD

by default mobile clients cannot use cached mode due to memory and storage constraints. some clients have 'unread mail' folders

David Mundt

ASKER

I did not know that iphone used cached mode since they get email pushed by exchange. It seems like there is a setting somewhere to tell which folders to push to the device.

Systech Admin

No any mobile dont use Outlook filter by default. it needs to manualy setup which folder u want to sync on mobile device. Kindly check the sync settings of the account confgired

David Mundt

ASKER

There used to be a setting in iPhone where you could set which folders to sync but those settings no longer exist.

I've even tried using the Outlook app and it has no folder sync options either...

It seems the only workable solution at this point is to disable my inbox rules so all messages go to the inbox and trigger new mail alert on the phone.

ASKER CERTIFIED SOLUTION

David Mundt

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