My HP Photosmart Premium C309A, connected via USB, has been working fine through the life of Windows 7 and Windows 8.1, until this week.
I had been running the software in PS_AIO_05_C309a_Net_Full_Win_WW_140_408-4.exe and then this week I received notice that there was a software update. I downloaded and installed the new version, PS_AIO_05_C309a_Net_Full_Win_WW_140_408-5.exe (v 14.8.0), and now my printer won't print.
I uninstalled the previous version, with no errors, and installed this new version, also with no errors. But, when I click on Printer Properties I get a Protection Fault (attached)
If I try to print a test page, the system hangs for a couple minutes and then the Control Panel\All Control Panel Items\Devices and Printers page closes (with no messages).
I tried connecting via Ethernet instead, but that made no difference.
Interestingly, even though printing doesn't work, scanning and faxing do. I can connect and use the scanner with Paperport or Adobe Photoshop Elements.
I've uninstalled the software many times and tried both the old version and the new and they both do this.
I've tried running Print and Scan Doctor. That says that the driver is missing some files and to uninstall and reinstall, but I've done that at least 6 times with no luck.
Some other things I did to try to fix this:
- Ran CCleaner after each uninstall (several times) to clean up the registry.
- Deleted all the HP and Hewlett Packard directories that I could find located in
--Program Files (x86),
BTW, I've been holding off upgrading to Windows 10 on this, my primary system, although I have done so already on my laptop and secondary system. I'm wondering if doing the upgrade would clean up any system corruption.