asked on correct names / how do you distinguish between office 365 desktop apps vs. exchange?
Maybe I'm oversimplifying things but to me / what I need from office 365 is office desktop apps and / or exchange
are those the correct terms for those parts of the services?
when you say o365 desktop apps people know what that is?
And to describe the mail server part, is it proper to call that feature 'o365 exchange' or something else?
are those the correct terms for those parts of the services?
when you say o365 desktop apps people know what that is?
And to describe the mail server part, is it proper to call that feature 'o365 exchange' or something else?
Microsoft 365
Last Comment
BeGentleWithMe-INeedHelp
ASKER CERTIFIED SOLUTION
THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
ASKER
thanks!
It's really difficult in some cases to get the correct information from the user, as to what he is actually referring. So either push some guidance to your users, or similarly, make sure the support staff asks the correct questions and identifies what the user is talking about...
At least for the mail part it's easy - Exchange Online. Outlook on the other hand, not so much - we have the same name for the desktop app, mobile apps, now even the web app will be branded Outlook ("on the web").