We help IT Professionals succeed at work.

correct names / how do you distinguish between office 365 desktop apps vs. exchange?

61 Views
Last Modified: 2015-08-20
Maybe I'm oversimplifying things but to me / what I need from office 365 is office desktop apps and / or exchange

are those the correct terms for those parts of the services?

when you say o365 desktop apps people know what that is?

And to describe the mail server part, is it proper to call that feature 'o365 exchange' or something else?
Comment
Watch Question

Systems Infrastructure Engineer
CERTIFIED EXPERT
Commented:
This one is on us!
(Get your first solution completely free - no credit card required)
UNLOCK SOLUTION
CERTIFIED EXPERT
Most Valuable Expert 2015
Distinguished Expert 2019

Commented:
Well MS marketing people certainly made a mess when they decided to call both the desktop suite and the SaaS solution "Office 365". Then there's OneDrive, Skype, and whatnot, all of which come with 'O365' and 'consumer' variants, and are generally referred by the same name.

It's really difficult in some cases to get the correct information from the user, as to what he is actually referring. So either push some guidance to your users, or similarly, make sure the support staff asks the correct questions and identifies what the user is talking about...

At least for the mail part it's easy - Exchange Online. Outlook on the other hand, not so much - we have the same name for the desktop app, mobile apps, now even the web app will be branded Outlook ("on the web").
thanks!
Unlock the solution to this question.
Join our community and discover your potential

Experts Exchange is the only place where you can interact directly with leading experts in the technology field. Become a member today and access the collective knowledge of thousands of technology experts.

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.