Problems Activating MS Office Home and Business 2013

Dear Experts

I have restored my surface pro 3 and have needed to reinstall MS Office 2013. I have a product key which have entered and added to my MS  account. But the prompt to activate office keeps popping up. I have called MS Support...No help from there. I cannot generate an installation ID too...what should I do
Snowbella KilangitAsked:
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JohnBusiness Consultant (Owner)Commented:
Go here:

which the account page for Office 2013. I had to truncate it so you did not in my account. But this may take you to a sign in page and you should have a login user name and password. That may get you up and running.

Pl ease let us know.

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MacleanSystem EngineerCommented:
Uninstall MS Office 2013, and re-download of the store page again.
If that fails check the Event Viewer Log for what error it provides on activation, which should be in the application log.
JohnBusiness Consultant (Owner)Commented:
@Snowbella Kilangit - Thanks and I was happy to help.
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