Problems Activating MS Office Home and Business 2013

Dear Experts

I have restored my surface pro 3 and have needed to reinstall MS Office 2013. I have a product key which have entered and added to my MS  account. But the prompt to activate office keeps popping up. I have called MS Support...No help from there. I cannot generate an installation ID too...what should I do
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Snowbella KilangitAsked:
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JohnBusiness Consultant (Owner)Commented:
Go here:

https://stores.office.com/myaccount/home.aspx

which the account page for Office 2013. I had to truncate it so you did not in my account. But this may take you to a sign in page and you should have a login user name and password. That may get you up and running.

Pl ease let us know.
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MacleanSystem EngineerCommented:
Uninstall MS Office 2013, and re-download of the store page again.
If that fails check the Event Viewer Log for what error it provides on activation, which should be in the application log.
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JohnBusiness Consultant (Owner)Commented:
@Snowbella Kilangit - Thanks and I was happy to help.
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