asked on

Cannot RDP to a Windows 10 PC

Hi,
I have added an account into a Windows 10 PC's local administrators and remote desktop users groups but when I try to RDP to the Win 10 PC from a Win 7 PC using this account, I get an error (see attached) "Your account is configured to prevent you from accessing this PC. Please try another PC"

Any ideas?

rindi

First of all make sure the account has a password. Remote desktop only works for accounts with passwords. Also check the of Windows 10 Remote Desktop. where you have "Allow remote connections to this computer", below that look whether the next option (network level authentication) is set or not. You RDP Client may not be compatible, so try it with that turned off.

DonKwizote

ASKER

Thanks for the reply. All of those things you mentioned are fine. A password is set. NLA is already turned off as well.

Systech Admin

are these computers are in domain ?

DonKwizote

ASKER

Yes

Systech Admin

then you need to check the Group policies. also check the below
log in as an Administrator to the machine. check the below registry key
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Lsa\CrashOnAuditFail
then Double-click CrashOnAuditFail if there is error invalid DWORD will be displayed then registry key is corrupted.
This key can be imported from a known good machine.

ASKER CERTIFIED SOLUTION

Systech Admin

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

DonKwizote

ASKER

Thanks!

DonKwizote

ASKER

Someone had restricted the workstations this account could logon to.