Clean Windows 7 system

Unfortunately, at a Senior Moment time, I did properly the stupidest thing one could image by allowing what I believed to be a "valid" call from Windows Live Team to fix problems on my PC.
I've managed to change most of my user names and passwords and have discontinued any online financial activities. However, I am unsure if my Win 7 machine is cleaned. Every time Windows launches I am now required to enter in a password (this small app came from the Windows Live Team and I need to delete it somehow), I have scanned my system for viruses and malware and removed Team Viewer for now. I do have a backup prior to all this that is safe. I thought I had an image also but I did not prepare that correctly (my fault). Is there any software that will scan my system and clean it of any intrusion software still lingering? If run CCLeaner as well as Hitman also. Help here would be greatly appreciated in hopes of not having to wipe the system and start over.
Frank FreeseAsked:
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jcimarronCommented:
If you ran a normal antivirus and antimalware scan and found no baddies I suggest your system is clean.  

DO NOT use CCleaner.

"(this small app came from the Windows Live Team and I need to delete it somehow),
I do not understand.  What "small app"?
If you mean Team Viewer look in Control Panel|Programs and Features?  If it is in the list you should be able to right click|Uninstall.

Otherwise use Revouninstaller.
http://www.revouninstaller.com/revo_uninstaller_free_download.html

However, I see no reason to think Team Viewer is malware
http://pcsupport.about.com/od/remote-access/fl/teamviewer-review.htm

Maybe someone else phoned you.
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Frank FreeseAuthor Commented:
I have not located the small app I referenced. It runs some time when Windows 7 is launching but before I log in. Is there something in the registry where that could be? I simply uninstalled TeamViewer for now.
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jcimarronCommented:
fh_freese--
Run AutoRuns to try to find that app.
http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx
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JohnBusiness Consultant (Owner)Commented:
I suggest the following in addition.

Remove Internet Explorer (Programs and Features, Windows Features). Restart after this.
Run SFC /SCANNOW from an admin command prompt twice. Exit from SFC.
Do a FULL scan with your own anti virus software - could take 90 minutes or more. Delete quarantined items.
Download and install Malwarebytes from malwarebytes.org. Let MBAM run until done (90 minutes or more). Delete quarantined items. MBAM will ask to restart to complete the cleanup and so do that. It will start up again. Let it finish and delete what it tells you.

Now go back to Windows Feature, add back IE, and restart.

Are you getting the pop up after these steps.
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Frank FreeseAuthor Commented:
Folks,
I'll look at this tomorrow -  thanks
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nobusCommented:
in such cases - backup what you can and do a fresh install - and be sure to delete all partitions before reinstalling; here a guide for W7 install : http://www.sevenforums.com/tutorials/1649-clean-install-windows-7-a.html

if you want to be absolutely sure the disk is clean - run dban on the drive  http://www.dban.org/
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BillDLCommented:
The way these bogus "Windows Support" telephone calls usually work is that somebody (often with a strong Indian accent) tells you that you that they have been monitoring your computer and they have detected malware.  They instruct you to go to the Team Viewer website, download Team Viewer and install it, then enter a password and divulge it to them so that they can remotely access your computer.  Once connected, they either run a bogus malware program that shows hundreds of fake red "detections", or they open the Windows Event Viewer window which invariably contains loads of yellow exclamation or red X errors against odd named processes that are quite normal for any Windows PC.

Once they have you suitably alarmed, they ask you to pay something like $300 to "fix" your computer.  If you don't immediately cough up your bank details, they will try to wreck your computer by running various commands, deleting essential folders, encrypting your files and trying to hold you to ransom to get them unencrypted, and so on.  If you provide your bank details to pay them, they often take the opportunity to install malicious software and fiddle around pretending to run a malware scan and removal.

There is an audio podcast by the security company Sophos here:
https://soundcloud.com/sophossecurity/avoiding-fake-support-calls

More info here:
https://nakedsecurity.sophos.com/2014/11/20/ftc-smackdown-more-fake-support-scammers-taken-out/
http://www.microsoft.com/security/online-privacy/avoid-phone-scams.aspx

So, in the end, you have little way of knowing what data they may have acquired or tampered with, what programs they may have changed, deleted, or installed, and you have no real way (unless you are quite a technically minded person) of knowing whether they can return and connect with your PC again.  Unless you cancel all your bank accounts or put blocks on them, you risk having more money drawn from it.

It could be that the only thing left on your computer is Team Viewer, but on the other hand it could now be riddled with loads of nasty programs.  The best option is to backup your personal files to another drive where they can be scanned for viruses, then wipe the drive and reinstall Windows from scratch.  Anything less than that is risky.
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jcimarronCommented:
fh_freese--
Try a System Restore to a time before any of this started.
You have nothing to lose.

What happens when you login with the password the "small app" requires?  Can you post a screen shot of the log in window?
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Frank FreeseAuthor Commented:
Only system restore was after the event.
I need to think of a way to make a screen shot.
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nobusCommented:
use a camera !
but i fear you'll loose much time trying all possible suggestions - and end up with a fresh install, as i suggested
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jcimarronCommented:
fh_freese--
A Repair Install is a little less painful to recover from compared to a fresh install.  You should not lose personal data or installed programs.
http://www.sevenforums.com/tutorials/3413-repair-install.html
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Frank FreeseAuthor Commented:
Here's the startup message, if that helps
startup message
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jcimarronCommented:
fh_freese--
Thanks for the screenshot.
It does look as if you still have some malware.   It involves SysKey.
Section 6 of this reference suggests a way to remove the need for the password.
http://www.sevenforums.com/tutorials/243880-syskey-set-startup-password-lock-unlock-windows.html

What happens when you enter the normal windows password?
It is strange that your friend is not getting any ransom message.

If no help remember Repair Install.
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Frank FreeseAuthor Commented:
They gave me the password. It is not normal windows password
I actually stop them before they could complete everything.
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Frank FreeseAuthor Commented:
Folks,
A lot of great help here. jcmarron solution solved my log in problem so I'm going to go with his solution. Again, thanks to all
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Frank FreeseAuthor Commented:
thank you kindly
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jcimarronCommented:
fh_freese--
You are welcome
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